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- Tasks: Support sales processes, enhance operations, and collaborate with teams across the company.
- Company: Join Diligent, a leader in governance, risk, and compliance SaaS solutions.
- Benefits: Flexible work environment, health benefits, generous time off, and wellness programs.
- Other info: Diverse and innovative culture with global teams and excellent career growth opportunities.
- Why this job: Be an agent of positive change and make a real impact in a dynamic team.
- Qualifications: 3+ years in operations, strong Excel skills, and experience with Salesforce required.
The predicted salary is between 40000 - 50000 £ per year.
Position Overview: The Commercial Operations Specialist will support the operational engine of the sales process from beginning to end: creation or modification of sales process steps to support business needs, best practice development, reporting and dashboards, documentation, and training. Working with Sales and Customer Success leaders across multiple GTM teams, this role will apply an operational lens to all areas of Sales and CS including dashboards, training, process documentation, sales compensation reconciliation, data firmographics and more. This role will work closely with the commercial teams but also work cross-functionally with groups such as legal and finance.
Key Responsibilities
- Drive Sales and Customer Success process enhancements, modifications and best practices development and documentation.
- Act as a business partner to the Salesforce Automation leadership team to gather end user requirements, design, and test enhancements and new features and fields in SFDC to make sure they are ready for the end users.
- Work closely with renewal managers and Customer Transactions to make sure the sales process is working appropriately, and the reports and processes are in place or updated and documented to meet changing business needs.
- Serve as point of contact for Sales Operations for end-users with questions.
- Assist the Sales Compensation team with monthly results reconciliation and tracking.
- Manage special projects from beginning to end.
Required Experience/Skills
- 3+ years work experience in a results-driven business role, preferably in Operations or Customer Success.
- Experience doing analysis and data reconciliation in Microsoft Excel (using vlookups, pivot tables, etc.) and creating professional-looking slides with charts in PowerPoint.
- Experience with Salesforce is required.
- Organized, outgoing, quick thinking, tech-savvy and analytical.
- Able to adapt to change and learn new things quickly.
- A demonstrated track record of tackling problems and creating solutions.
Preferred Experience/Skills
- Experience with Gainsight is an advantage but not essential.
- Strong interpersonal and presentation skills – comfortable presenting in front of a group.
- Strong written and verbal communication skills.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us.
Revenue Operations Analyst in London employer: Diligent Corporation
Contact Detail:
Diligent Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Operations Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Diligent on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Diligent's mission and values. Show us how your skills align with our goals, especially in Sales and Customer Success. We love candidates who are passionate about making an impact!
✨Tip Number 3
Practice your presentation skills! Since this role involves working with various teams, being able to communicate clearly and confidently is key. Try presenting your past projects to friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Diligent team!
We think you need these skills to ace Revenue Operations Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Revenue Operations Analyst role. Highlight your experience in sales processes, data analysis, and any relevant tools like Salesforce. We want to see how your skills align with our needs!
Showcase Your Analytical Skills: Since this role involves a lot of data reconciliation and analysis, don’t shy away from showcasing your Excel skills. Mention specific projects where you’ve used vlookups or pivot tables to solve problems. We love seeing those analytical chops in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Diligent!
How to prepare for a job interview at Diligent Corporation
✨Know Your Numbers
As a Revenue Operations Analyst, you'll be dealing with data and analysis. Brush up on your Excel skills, especially vlookups and pivot tables. Be ready to discuss how you've used these tools in past roles to drive results.
✨Understand the Sales Process
Familiarise yourself with the sales process and how it integrates with customer success. Be prepared to share examples of how you've enhanced or documented processes in previous positions. This shows you can hit the ground running!
✨Showcase Your Communication Skills
Strong written and verbal communication is key for this role. Practice explaining complex concepts simply and clearly. You might even want to prepare a short presentation to demonstrate your ability to convey information effectively.
✨Be Ready for Cross-Functional Collaboration
This role involves working with various teams like legal and finance. Think of examples where you've successfully collaborated across departments. Highlight your interpersonal skills and adaptability to show you're a team player who thrives in diverse environments.