At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service delivery and operational excellence.
- Company: Join Diligent, a trailblazer in governance, risk, and compliance solutions.
- Benefits: Enjoy flexible work, comprehensive health benefits, and generous time off.
- Other info: Collaborative culture with global teams and a commitment to diversity.
- Why this job: Be an agent of positive change, shaping the future with innovative technology.
- Qualifications: 5+ years in people management with a passion for coaching and development.
The predicted salary is between 60000 - 72000 £ per year.
Position Overview: A Manager, Services allocates resources and ensures full team utilization while overseeing quality across the Professional Services customer journey. They coach and mentor the team, lead recruitment and retention, and create development plans to grow capabilities. They drive operational excellence by leading internal initiatives, refining training to boost product adoption, and continuously improving end-to-end processes and delivery practices. They manage escalations and cross-regional collaboration and are accountable for targets like utilization, SLAs, CSAT/quality, and on-time timesheet submissions.
Key Responsibilities
- Allocate resources across regions and ensure high-quality execution, keeping the team fully utilized against targets.
- Ensure their direct reports deliver Professional Services as needed across the full customer journey and product enablement lifecycle.
- Provide oversight and quality control for all services delivered by the team.
- Coach and mentor team members on project management and customer enablement; participate in recruitment and retention; create individual development plans and grow people.
- Propose, lead, support, and execute internal initiatives that benefit the broader team and business.
- Continuously refine training to drive product adoption and review end-to-end processes to implement ongoing improvements.
Required Experience/Skills
- Proven ability to lead teams and manage people, fostering an inclusive, team-oriented learning culture.
- Strong resource planning and utilization management across regions, ensuring high-quality execution on customer delivery.
- End-to-end delivery of Professional Services with solid project management and quality control skills.
- Coaching, mentoring, performance management, and talent practices, including recruitment/retention and individual development plans.
- Continuous improvement mindset: refine training to drive product adoption and review end-to-end processes to implement ongoing enhancements.
- Customer-first orientation with sound escalation management, cross-functional collaboration, and consistent attainment of KPIs (Utilization, SLAs, CSAT, on-time timesheets).
- 5+ years of experience in people management.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature.
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us.
Manager, Services in London employer: Diligent Corporation
Diligent Corporation is an excellent employer that fosters a collaborative work culture, encouraging innovation and teamwork among its employees. With a strong focus on professional growth, the company offers ample opportunities for skill development and career advancement in the thriving tech hub of [Location]. Employees enjoy a supportive environment that values quality and excellence, making it a rewarding place to contribute to impactful SaaS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Services in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Manager, Services at Diligent Corporation!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Diligent Corporation or be willing to refer you for that Manager, Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Diligent Corporation who’s on the lookout for their next Manager, Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Manager, Services role at Diligent Corporation!
We think you need these skills to ace Manager, Services in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Diligent Corporation. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Diligent Corporation
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Diligent Corporation. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
