At a Glance
- Tasks: Provide top-notch customer support and resolve client issues with a smile.
- Company: Join Diligent, a leader in AI governance and compliance solutions.
- Benefits: Enjoy flexible working, health benefits, and generous time off.
- Other info: Hybrid work model with opportunities for growth and learning.
- Why this job: Be part of a dynamic team making a real impact globally.
- Qualifications: Bilingual in Spanish and English with 2+ years of support experience.
The predicted salary is between 30000 - 40000 £ per year.
Due to phenomenal growth, we are seeking a Bilingual Customer Support Specialist to handle Tier I support and client relationships by answering support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues.
The primary attribute we are looking for is excellent customer service skills with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe. This role operates on a hybrid working model. You will work from home on Mondays and Fridays, and from the office on Tuesdays, Wednesdays, and Thursdays. Working hours are 2:00pm – 11:00pm BST. The position is Monday to Friday, with a requirement to work one weekend per month, starting at 7:00am. This role is open to candidates in Galway or London. Regrettably, we are unable to provide visa sponsorship for this role, so applicants must have the right to work in the country where they reside.
Here’s a breakdown of what you’ll do:
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical and software issues involving internet connectivity, login problems and more.
- Research required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priority issues per client specifications.
- Redirect problems to appropriate resource.
- Accurately process and record call transactions using a computer and designated CRM software.
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
- Organize ideas and communicate oral messages appropriate to listeners and situations.
- Follow up and make scheduled call backs to customers where necessary.
- Stay current with system information, changes and updates.
These are the essentials you'll need to get an interview:
- Bilingual in Spanish and English language.
- 2+ years’ experience of phone based Software Application/Technical Support, supporting end users.
- Working knowledge of Windows OS.
Behavioural Skills:
- Superb communication and customer handling skills.
- Ability to think on your feet in a highly demanding and fast moving environment.
- Excellent communication skills.
- High level of resilience and a positive attitude when faced with adversity.
It would be great if you had these too, but we'll support you if you don't:
- Salesforce experience.
Customer Support Specialist (+Spanish Speaking) in London employer: Diligent Corporation
Diligent Corporation is an excellent employer that fosters a collaborative work culture, encouraging innovation and teamwork among its employees. With a strong focus on professional growth, the company offers ample opportunities for skill development and career advancement in the thriving tech hub of [Location]. Employees enjoy a supportive environment that values quality and excellence, making it a rewarding place to contribute to impactful SaaS solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist (+Spanish Speaking) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Diligent Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Diligent Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist (+Spanish Speaking) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Diligent Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Diligent Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Diligent Corporation!
How to prepare for a job interview at Diligent Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
