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- Tasks: Provide top-notch customer support and resolve client issues with a smile.
- Company: Join Diligent, a leader in AI governance solutions, fostering innovation and collaboration.
- Benefits: Enjoy flexible work, health benefits, generous time off, and a vibrant team culture.
- Other info: Hybrid work model with opportunities for growth in a diverse global community.
- Why this job: Be part of a mission-driven team making a real impact in the tech world.
- Qualifications: Fluent in French and English, with a knack for problem-solving and communication.
The predicted salary is between 30000 - 40000 £ per year.
Due to phenomenal growth, we are seeking a Customer Support Specialist to join our team in London. The Customer Support Specialist will handle Tier I support and client relationships by answering support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. We are looking for someone with exceptional written and verbal communication skills in English, and advanced to fluent level in French.
Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users. The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.
Key Responsibilities- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical and software issues involving internet connectivity, login problems and more.
- Identify and escalate priority issues per client specification - redirecting problems to appropriate resource.
- Accurately process and record call transactions using a computer and designated CRM software.
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business, researching solutions using available resources.
- Experience of phone-based Software Application/Technical Support or call centre experience supporting end users.
- Exceptional written and verbal communication skills in English are required, and advanced to fluent level in French.
- Working knowledge of Windows OS.
- Proven problem-solving skills and technical aptitude.
- Superb communication and customer handling skills.
- Ability to think on your feet in a highly demanding and fast-moving environment.
To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Customer Support Specialist (+French Speaking) in London employer: Diligent Corporation
Contact Detail:
Diligent Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (+French Speaking) in London
✨Tip Number 1
Get to know the company before your interview! Research Diligent's values and mission, and think about how your skills as a Customer Support Specialist can contribute. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills in both English and French. Since this role requires exceptional verbal skills, try role-playing common customer scenarios with a friend or family member. The more comfortable you are, the better you'll perform under pressure!
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your technical aptitude and customer service skills, which are key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our team at Diligent.
We think you need these skills to ace Customer Support Specialist (+French Speaking) in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about exceptional communication, make sure your written application reflects that. Use clear and concise language, and don’t forget to showcase your English and French skills. Remember, we want to see how you articulate your thoughts!
Tailor Your Application: Take a moment to customise your application for the Customer Support Specialist role. Highlight your relevant experience in phone-based support and any technical skills that match what we’re looking for. We love seeing how you connect your background to our needs!
Be Personable: We’re on the lookout for someone who’s passionate about helping people. Let your personality shine through in your application! Share a brief story or example that demonstrates your commitment to customer service and problem-solving.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Diligent!
How to prepare for a job interview at Diligent Corporation
✨Brush Up on Your Language Skills
Since this role requires exceptional communication in both English and French, make sure to practice your language skills. Try role-playing common customer scenarios with a friend or family member to get comfortable articulating your thoughts clearly in both languages.
✨Know the Product Inside Out
Familiarise yourself with the products and services offered by the company. Understanding the technical aspects will help you diagnose issues more effectively during the interview. You can even prepare a few questions about the product to show your genuine interest.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and handle pressure.
✨Show Your Passion for Customer Service
During the interview, convey your enthusiasm for helping customers. Share stories that highlight your commitment to providing excellent service and how you’ve gone above and beyond to ensure client satisfaction in previous roles.