At a Glance
- Tasks: Manage client accounts and drive product adoption while building strong relationships.
- Company: Join Diligent, a leading global SaaS company in governance, risk, and compliance.
- Benefits: Enjoy flexible work, comprehensive health benefits, and generous time off.
- Other info: Hybrid work model with opportunities for career growth in a diverse environment.
- Why this job: Make a real impact by helping clients succeed and thrive in their business.
- Qualifications: Fluent in French and English with 3-5 years in a client-facing role.
The predicted salary is between 50000 - 65000 £ per year.
Diligent is seeking a Customer Success Manager (French-speaking) to join our growing Customer Success team, partnering with a portfolio of key accounts to drive product adoption, retention, and long-term customer value across our GRC platform. This is a role for someone who thrives on building strong relationships and delivering measurable impact, with a hands-on approach to customer engagement. At Diligent, our Customer Success Managers are at the heart of how our clients realise value from our platform. You’ll own a portfolio of accounts, build trusted relationships, and play a key role in shaping customer outcomes across France, Belgium, and Luxembourg. If you’re passionate about helping customers succeed, thrive on collaboration, and enjoy turning insight into action, this is your opportunity to make a measurable difference in a fast-growing global SaaS company. This role operates on a hybrid model, with 50% office-based work required. This role is open to candidates based in London or Galway.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff):
- Managing a portfolio of client accounts, acting as the main point of contact for day-to-day coordination
- Running regular strategic review meetings with clients to discuss usage, goals, strategy and overall satisfaction
- Monitoring product adoption and usage data to identify risks or growth opportunities and drive client engagement
- Increase overall client health and satisfaction with Diligent
- Proactively engaging with customers to drive success and value realisation, identifying retention risks, and developing mitigation strategies
- Reaching out to clients to drive engagement and ensure they’re getting value from the platform
- Driving renewals by maintaining strong relationships and demonstrating ROI
- Identifying and qualifying upsell and expansion opportunities, working closely with Sales to ensure they are effectively progressed
- Coordinating with internal teams (implementation, support, product, sales) to resolve issues and improve the customer experience
- Acting as the “voice of the customer” internally, sharing feedback to improve products and services
- Handling any challenges or escalations, ensuring issues are resolved quickly and professionally
These are the essentials you’ll need to get an interview:
- 3-5 years of experience in a client facing role managing accounts
- Some experience in sales CRM applications such as Salesforce
- Experience with the Microsoft Office suite, particularly Excel
- Fluency in both French and English (written and verbal) is required
- Willingness to travel to client sites
Behavioural Skills:
- Build and maintain strong direct client relationships with key stakeholders & retain those relationships
- Excellent communication and presentation skills, with the ability to manage multiple stakeholders
- High level of resilience and a positive attitude when faced with adversity
- Demonstrates curiosity about technology and AI, with a solutions-focused approach
- Strong problem-solving ability, with a natural curiosity around the client’s business needs
It would be great if you had these to, but we’ll support you if you don’t:
- Prior experience in SaaS or GRC is advantageous
- Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms
Customer Success Manager (French-speaking) in London employer: Diligent Corporation
Diligent is an exceptional employer that fosters a culture of creativity and collaboration, making it an ideal place for a Customer Success Manager to thrive. With a flexible work environment, comprehensive health benefits, and a commitment to diversity, employees are empowered to grow and make a meaningful impact in the governance, risk, and compliance sector. Located in vibrant cities like London and Galway, Diligent offers unique opportunities for professional development while being part of a global community dedicated to innovation and positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (French-speaking) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Diligent and understand their GRC platform inside out. Think about how your experience aligns with their needs, especially in building relationships and driving customer success.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in French and English, practice speaking both languages. Maybe even prepare a few key points about your experience in each language to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Diligent team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Manager (French-speaking) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing client accounts and any relevant skills that align with what we’re looking for, like your fluency in French and English.
Showcase Your Relationship-Building Skills:We want to see how you’ve built strong relationships in previous roles. Share specific examples of how you’ve engaged with clients and driven their success. This is key for us at Diligent!
Be Data-Driven:Mention any experience you have with monitoring product adoption and usage data. We love candidates who can identify risks or growth opportunities based on data, so don’t shy away from sharing your analytical side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Diligent Corporation
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to drive product adoption and retention, as well as how to measure customer satisfaction. Being able to discuss these concepts confidently will show that you’re ready to take on the role.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built strong relationships with clients. Highlight how these relationships led to positive outcomes, such as increased product usage or successful renewals. This will demonstrate your ability to connect with key stakeholders.
✨Be Ready to Discuss Data
Since monitoring product adoption and usage data is crucial for this role, come prepared to discuss how you've used data in previous positions. Think about specific metrics you tracked and how you used them to identify risks or opportunities for your clients.
✨Practice Your Bilingual Skills
As fluency in both French and English is required, practice answering common interview questions in both languages. This will not only help you feel more comfortable during the interview but also showcase your language skills effectively.
