Account Executive - Immediate start! in London

The Account Executive is responsible for driving revenue growth across both existing and new business accounts for all products. As a key member of the team, success in this position is measured by increasing product adoption within the current customer base, moving existing customers to the Diligent One platform, and proactively sourcing, developing, and closing new business opportunities to expand Diligent’s market presence.

This individual contributor role is responsible for initial prospect/customer meetings, pipeline generation and management, and accurate forecasting through to deal completion. The Account Executive leads the strategic execution of account plans and orchestrates internal expertise to deliver on and grow accounts. A strong focus on new customer acquisition is essential, requiring the ability to identify high‑value prospects, build relationships, and convert opportunities into long‑term partnerships.

The Account Executive embodies our culture and values and has demonstrated experience collaborating with stakeholders to realise shared goals. Proactively build a deep knowledge of and expertise in Diligent’s products, solutions, strategy and business priorities. Responsible for prospecting new and existing business within the designated vertical/territory for complex accounts with longer sales cycles.

Build deep relationships with prospects and customers during interactions by being customer-focused and consistently honouring commitments and connecting the customer to internal commercial stakeholders to foster product growth. Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met and collaborates with key stakeholders to drive integrated joint account wins for mutual business growth.

Leads the coordination of Sales stakeholders to prioritise actions for multiple assigned accounts based on customer needs, sales generating importance, and account risks. Develops specialised business plans for customers that drive business outcomes to generate new business and upsells. Presents business plans to customers to generate new non-qualified opportunities.

Create and lead feedback loop processes with product management and product marketing to communicate and relay customer pain points and feedback. Demonstrate Sales excellence by managing the end-to-end sales cycle from opportunity to deal close using the Diligent approved sales methodology. Effectively utilise sales tools to prospect new leads, schedule initial meetings, increase win rates and generate bookings.

Accurately maintain SFDC records, forecast and report out on projected bookings, deals closed etc. Demonstrates a deep understanding of the competitor landscape externally, including customers’ business strategy and the direction of the industry. 5 years proven track record of success in account management/new business and achieving revenue targets within highly regulated industries or GRC industry.

Demonstrated strategic thinking and ability to align technology solutions with business objectives.

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimagining workflows with AI, you’ll help us unlock entirely new ways of working and thinking. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

We thrive in exploring how things can be differently both in our internal processes and to help our clients. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.

Diversity is important to us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We do not discriminate based on race, colour, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.