At a Glance
- Tasks: Guide clients in optimising our GRC platform for their unique needs and objectives.
- Company: Join Diligent, a global leader in governance, risk, and compliance solutions.
- Benefits: Flexible work environment, comprehensive health benefits, and generous time-off policy.
- Other info: Diverse and inclusive culture with opportunities for global collaboration.
- Why this job: Make a real impact by helping clients navigate complex compliance challenges.
- Qualifications: 5-7 years in client-facing roles with strong communication and analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
Diligent is looking for an experienced GRC Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM and value drivers established through combining people, process, and technology. The Client Success Advisor role is key to Diligent's Customer Success retention strategy.
Key Responsibilities
- Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives.
- Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
- Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent's platform.
- Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
- Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
- Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject-matter expert perspective.
Required Experience / Skills
- Minimum of 5–7 years of experience in a client-facing role within the legal, audit, risk, or compliance industry.
- Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
- Ability to build relationships both internally and externally to understand underpinning needs of Diligent in terms of delivering proposed business value.
- Understanding of GRC domain, regulations, industry standards, and experience with software solutions and platforms.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
- Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
- Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
- Willingness to travel to client sites.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be done differently both in our internal processes and to help our clients.
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time-off policy and wellness programs to name a few.
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue and foster understanding.
- Hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug-free workplace. Diligent is an equal-opportunity employer. We do not discriminate based on race, colour, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
Client Success Advisor - Risk & Audit employer: Diligent Corporation
Diligent is an exceptional employer that prioritises creativity and collaboration, fostering a flexible work environment that supports employee well-being through comprehensive health benefits and generous time-off policies. With a strong commitment to diversity and inclusion, Diligent encourages professional growth and offers opportunities for meaningful engagement across its global offices, making it an ideal place for Client Success Advisors to thrive and make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Advisor - Risk & Audit
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Diligent Corporation looking for candidates who are engaged and informed.
We think you need these skills to ace Client Success Advisor - Risk & Audit
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Diligent Corporation. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Diligent Corporation
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Diligent Corporation’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
