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For Companies At a Glance
- Tasks: Drive client success by managing key accounts and enhancing product adoption.
- Company: Diligent is a leader in modern governance, empowering over 1 million users globally.
- Benefits: Enjoy flexible work, generous time off, wellness programs, and a creative culture.
- Why this job: Join a passionate team making a real impact in governance and sustainability.
- Qualifications: 12+ years in client-facing roles, with expertise in GRC and strong communication skills.
- Other info: Diligent values diversity and offers a supportive environment for all employees.
The predicted salary is between 43200 - 72000 £ per year.
About Us
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Position Overview
Diligent is looking for an experienced Lead Client Success Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. The Lead Client Success Advisor role is key to Diligent's Customer Success retention strategy.
Key Responsibilities
- Develop and execute strategic account plans and roadmaps to drive client retention and expansion within Diligent's suite of products and services.
- Serve as a subject matter expert on our GRC products and services and their features, functionalities, and capabilities.
- Establish as solution lead for the respective product line and orchestrate product overview sessions, educate clients on best practices for configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives.
- Identify and manage success metrics tailored to each customer and drive accountability within business reviews both internally and externally.
- Orchestrate seamless handovers through the customer journey from presales, professional services, and customer success, ensuring knowledge retention of critical information related to business objectives and success criteria.
- Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
- Demonstrate effective understanding of adoption of the platform solutions to identify at-risk clients and evangelise the usage of the solutions.
- Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
- Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.
Required Experience/Skills
- Self-starter mindset and ability to establish/apply a framework of how our customers identify and realise business value.
- Ability to establish and strengthen relationships within a matrix-organisation that drive cohesiveness towards a collective set of objectives and key results (OKRs).
- Minimum of 12 years of experience in a client-facing role within the legal, audit, risk, or compliance industry.
- Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
- Ability to provide strategic advisory and functional level guidance to client solution champions that align to client business objectives.
- Extensive experience in implementing or leading implementation teams of risk, audit, or analytics solutions.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
- Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
- Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
- Willingness to travel to client sites.
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature.
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws.
Account Manager - Client Success (Risk & Audit) employer: Diligent Corporation
Contact Detail:
Diligent Corporation Recruiting Team
recruitment@diligent.com
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Client Success (Risk & Audit)
✨Tip Number 1
Familiarise yourself with Diligent's GRC products and services. Understanding their features and functionalities will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Diligent on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Account Manager role.
✨Tip Number 3
Stay updated on industry trends and regulatory developments in the GRC landscape. Being knowledgeable about these topics will position you as a subject matter expert during discussions with interviewers.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that showcase your ability to drive client success and retention. Tailoring your stories to align with Diligent's mission will make a strong impression.
We think you need these skills to ace Account Manager - Client Success (Risk & Audit)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Account Manager - Client Success position. Tailor your application to highlight relevant experience in client-facing roles, particularly in risk, audit, or compliance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 12+ years of experience in client-facing roles. Provide specific examples of how you've driven client retention and expansion, and how you've successfully implemented solutions in the GRC domain.
Showcase Your Skills: Diligent values strong communication and analytical skills. Make sure to include examples that demonstrate your ability to engage with clients at all levels, translate technical concepts into business terms, and solve complex challenges.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for Diligent's mission to empower leaders and drive positive change. Show that you align with their values and culture by mentioning specific aspects of their work that resonate with you.
How to prepare for a job interview at Diligent Corporation
✨Understand the GRC Landscape
Make sure you have a solid grasp of Governance, Risk, and Compliance (GRC) concepts. Familiarise yourself with industry standards and regulations relevant to Diligent's offerings. This knowledge will help you demonstrate your expertise during the interview.
✨Showcase Your Client Success Experience
Prepare examples from your past roles where you've successfully driven client retention and expansion. Highlight specific strategies you implemented and the results achieved, as this aligns closely with the responsibilities of the Account Manager role.
✨Demonstrate Problem-Solving Skills
Be ready to discuss complex business challenges you've faced and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical abilities and strategic thinking.
✨Emphasise Communication and Relationship-Building
Since the role involves engaging with clients and stakeholders at all levels, prepare to discuss how you've built strong relationships in previous positions. Share examples of how effective communication has led to successful outcomes in your client engagements.
