At a Glance
- Tasks: Guide clients in optimising our GRC platform for their business needs.
- Company: Join Diligent, a leader in governance, risk, and compliance solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and client success.
- Why this job: Make a real impact by helping clients succeed with innovative solutions.
- Qualifications: 5-7 years in client-facing roles, strong communication, and analytical skills.
The predicted salary is between 50000 - 60000 £ per year.
Diligent is looking for an experienced GRC Advisor to join the team and work on key accounts to drive adoption and retention and identify areas for expansion within our platform.
This position will leverage our GTM, and value drivers established through combining people, process, and technology.
If you are anything like the talented GRC Advisors at Diligent then this feeling you have, might be the desire to serve others — but you are blinded by the limits placed on you in your current role.
The Client Success Advisor role is key to Diligent’s Customer Success retention strategy.
Key Responsibilities
- Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives
- Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals
- Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform
- Ensure proper understanding and adoption of the platform solutions to identify at‑risk clients and help increase usage of the software and modules
- Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases
- Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective
- Required Experience/Skills
- Minimum of 5-7 years of experience in a client-facing role within the legal, audit, risk, or compliance industry.
- Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
- Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
- Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
- Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
- Willingness to travel to client sites.
We are a drug free workplace.
Diligent is proud to be an equal opportunity employer.
We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
See also Diligent's EEO Policy and Know Your Rights.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
- If you need assistance or an accommodation due to a disability, you may contact us at
- #J-18808-Ljbffr
