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- Tasks: Lead sales and customer success for a restaurant tech startup, driving growth and retention.
- Company: Join Diinr, a pioneering restaurant management platform transforming the industry.
- Benefits: Equity options, competitive salary post-funding, and a chance to shape company direction.
- Other info: Opportunity to build sales and customer success functions from scratch in a proven market.
- Why this job: Be part of a founding team, impacting restaurants while building meaningful solutions.
- Qualifications: No specific qualifications needed; passion for connecting with restaurants is key.
The predicted salary is between 43200 - 72000 £ per year.
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Direct message the job poster from diinr
Founder & CEO @diinr. Changing the way eateries work… from the ground up.
Ready to lead sales and customer success at a restaurant tech startup?
Diinr has achieved product-market fit with our restaurant management platform. We\’re looking for a Head of Sales/Customer Success to help us scale from our current restaurant partners to hundreds across the UK.
What you\’ll lead:
- Own the complete customer journey from initial contact to long-term success
- Build and execute sales strategies while ensuring customer retention and growth
- Create scalable processes for both sales and customer success functions
- Develop relationships with restaurant owners and ensure their ongoing success
- Establish metrics and systems to track performance across the customer lifecycle
0.6% – 1% equity depending on commitment and experience
Currently equity-only until we secure funding, then competitive salary + equity
Founding team member with direct input on company direction
Work alongside seasoned founders from successful tech companies
Build both sales and customer success functions from scratch in a proven market
Preferred experience (not required):
→ Hospitality industry background or deep understanding of restaurant operations
→ B2B sales experience, particularly in SaaS or technology solutions
→ Customer success or account management experience
→ Startup environment with the ability to wear multiple hats
→ Track record of building processes and scaling teams
No specific qualifications required – we care about your ability to connect with restaurants and drive results.
Excited to help restaurants thrive while building something meaningful? Send me a direct message!
#SalesLeadership #CustomerSuccess #RestaurantTech #StartupJobs #HospitalityTech #WeAreHiring
Seniority level
-
Seniority level
Executive
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Restaurants
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Head of Sales & Customer Success employer: diinr
Contact Detail:
diinr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales & Customer Success
✨Tip Number 1
Network with professionals in the restaurant tech industry. Attend relevant events or webinars where you can meet potential colleagues and learn more about the challenges they face. This will not only help you understand the market better but also give you a chance to showcase your expertise.
✨Tip Number 2
Familiarise yourself with the latest trends in sales strategies and customer success metrics, especially within the SaaS sector. Being well-versed in these areas will allow you to speak confidently about how you can implement effective processes at Diinr.
✨Tip Number 3
Research Diinr's current restaurant partners and their feedback on the platform. Understanding their needs and pain points will enable you to tailor your approach and demonstrate how you can enhance their experience as Head of Sales & Customer Success.
✨Tip Number 4
Prepare to discuss your vision for building both sales and customer success functions from scratch. Think about specific examples from your past experiences where you've successfully scaled teams or processes, as this will resonate well with the startup environment at Diinr.
We think you need these skills to ace Head of Sales & Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer success, particularly in the hospitality or tech sectors. Emphasise any achievements that demonstrate your ability to drive results and build relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the restaurant industry and your understanding of restaurant operations. Discuss how your skills align with the role and how you can contribute to scaling the company’s success.
Showcase Relevant Experience: In your application, provide specific examples of your past experiences in B2B sales or customer success roles. Highlight any processes you've built or teams you've scaled, especially in startup environments.
Demonstrate Cultural Fit: Research Diinr's mission and values, and reflect this understanding in your application. Show how your personal values align with their goal of helping restaurants thrive, which will demonstrate your enthusiasm for the role.
How to prepare for a job interview at diinr
✨Understand the Restaurant Tech Landscape
Familiarise yourself with the current trends and challenges in the restaurant tech industry. Being able to discuss how your experience aligns with the needs of restaurant owners will show that you’re not just a sales expert, but also someone who understands their world.
✨Demonstrate Your Sales Strategy Skills
Prepare to discuss specific sales strategies you've implemented in the past. Highlight how these strategies led to customer retention and growth, as this role requires building scalable processes for both sales and customer success.
✨Showcase Your Relationship-Building Abilities
Since the role involves developing relationships with restaurant owners, be ready to share examples of how you've successfully built and maintained client relationships in previous roles. This will demonstrate your ability to connect with potential partners.
✨Prepare Metrics and Performance Tracking Examples
Think about how you’ve established metrics and systems to track performance in your previous roles. Be prepared to discuss how you would apply similar methods to track the customer lifecycle at Diinr, showcasing your analytical skills.