Property Coordinator FTC in Sutton Coldfield

Location: Hybrid, Birmingham, Sutton Coldfield

Hours: 38.75 hours per week

Reporting to: Head of Property Services & Procurement

Salary: £27,000 per annum

At Dignity, we are proud to support families and communities across the UK with care, professionalism and compassion. Our property and facilities teams play a vital role in ensuring our sites remain safe, well-maintained and operationally effective for colleagues, families and visitors. We are looking for a Property Coordinator to join our Property Services team, supporting the smooth running of estates and facilities activity across our portfolio. This role is central to ensuring maintenance issues are handled efficiently, contractors are coordinated effectively, and site teams receive timely updates and support. This role would suit someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering high levels of service and organisation.

The Role

As Property Coordinator, you will act as a key first point of contact for sites, managing facilities requests and coordinating maintenance activities from initial logging through to completion. You will work closely with internal teams and external contractors to ensure maintenance and compliance activity is delivered efficiently, supporting safe and well-maintained environments across Dignity’s estate. Your role will involve balancing operational priorities, coordinating contractors and ensuring clear communication with stakeholders at every stage.

Key Responsibilities

• Helpdesk & Job Coordination
  • Act as the first point of contact for facilities queries via phone, shared inboxes and the FM system.
  • Log and triage maintenance requests accurately within the facilities management system.
  • Manage a high volume of reactive and planned jobs, ensuring requests are progressed and completed within agreed SLAs.
  • Provide regular updates to site teams and ensure issues are resolved efficiently.
• Contractor & Supplier Coordination
  • Liaise with contractors to organise works, challenge delays, and ensure service standards are met.
  • Track quotes, works in progress and outstanding tasks.
  • Support monitoring of contractor performance and service delivery.
• Compliance & Safety Support
  • Schedule and track statutory inspections and planned maintenance activities.
  • Ensure compliance documentation, certificates and remedial actions are recorded accurately.
  • Escalate compliance risks, recurring defects or potential safety concerns.
• Administration & Systems
  • Maintain accurate records across property systems, trackers and shared databases.
  • Support the production of weekly and monthly helpdesk and performance reports.
  • Identify opportunities to improve processes and working practices.
• Stakeholder Support
  • Build strong relationships with site teams and understand operational requirements.
  • Communicate clearly and empathetically, particularly when supporting colleagues in sensitive environments.
  • Provide professional support to the wider Property and Facilities team.

About You

We’re looking for someone who combines organisation, customer service and problem-solving skills with the ability to manage multiple requests in a fast-moving operational environment. You will likely bring:

• Experience working in facilities, helpdesk, property coordination or operational support roles.
• Experience managing high volumes of work within SLA-driven environments.
• Strong contractor coordination and stakeholder communication skills.
• Good organisational skills with the ability to manage multiple priorities.
• Confidence using IT systems and producing accurate records and reports.

Experience supporting compliance processes or working in regulated environments such as healthcare or bereavement services would be advantageous.

Skills & Technical Knowledge

• Strong IT skills, including Outlook, Excel, Teams and Word.
• Experience using facilities management systems (such as Expansive) is desirable.
• Understanding of basic compliance areas such as fire, water and electrical safety is beneficial.

Why Join Dignity?

At Dignity, our values guide everything we do. We are committed to creating environments where colleagues feel supported and where families receive services delivered with care and respect. Joining our Property Services team means playing an important role in maintaining safe, compliant and dignified environments across our estate, helping ensure our facilities support the vital services we provide.

What are the next steps?

If this sounds like the next step in your career and you’re ready to support families and lead with professionalism, hit the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK’s leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country’s most prominent will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.

Here to help, whenever you need.

FCA Statement

The FCA regulates us so that some roles may be subject to background checks.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. Depending on the number of applications received, we reserve the right to close or extend the closing dates for positions; therefore, we recommend submitting your application early.