Facilities Management Compliance Manager in Sutton Coldfield

At Dignity, we are proud to support families and communities across the UK with care, professionalism and compassion. Behind our services sits a diverse national estate of operational sites that must be safe, compliant and well-maintained. We are looking for an experienced Facilities & Compliance Manager to lead the delivery of facilities management services and statutory compliance across our property portfolio. This role plays a critical part in ensuring our buildings remain safe, legally compliant and operationally effective, while delivering a high-quality environment for colleagues and visitors. This is an opportunity for a facilities professional who combines strong compliance expertise, contractor leadership and operational delivery in a fast-paced, multi-site environment.

The Role

As Facilities & Compliance Manager, you will be responsible for overseeing the planning, delivery and assurance of facilities management services (hard and soft) across a portfolio of sites. You will lead the governance of statutory compliance, planned maintenance and contractor performance, ensuring risks are controlled and properties operate efficiently. Acting as a key compliance and assurance function within the property team, you will implement robust systems for inspection, servicing, documentation and audit readiness, while ensuring facilities services deliver value for money and strong operational performance.

Key Responsibilities

• Statutory Compliance & Assurance
  • Maintain compliance records and ensure statutory inspections, servicing and certifications are completed on time.
  • Commission and manage risk assessments including fire risk, legionella and asbestos surveys.
  • Maintain compliance calendars, documentation and escalation processes to prevent lapses.
  • Prepare for audits and ensure remedial actions are tracked and closed.
• Facilities Management Delivery
  • Lead day-to-day delivery of hard facilities management services, including planned preventative maintenance (PPM), reactive maintenance and minor works.
  • Oversee soft services where required such as cleaning, security, waste and grounds maintenance.
  • Manage service desk/helpdesk processes and ensure SLAs and service standards are met.
• Contractor & Supplier Management
  • Procure, onboard and manage contractors in line with procurement and health & safety standards.
  • Set KPIs and review contractor performance through audits and regular reviews.
  • Ensure safe systems of work including RAMS, permits and access controls are followed.
• Asset Management & Maintenance Planning
  • Develop and maintain PPM schedules and asset registers across the estate.
  • Support lifecycle planning, plant replacement strategies and condition surveys.
  • Provide input into capital planning based on compliance and asset condition.
• Health, Safety & Governance
  • Support compliance with health & safety legislation and building safety requirements.
  • Investigate incidents and ensure corrective actions are implemented.
  • Provide clear reporting through dashboards, risk registers and performance updates.
• Financial & Operational Performance
  • Manage operational facilities budgets (OPEX) and monitor expenditure.
  • Track contractor performance and identify opportunities for cost efficiency and improvement.
  • Drive continuous improvement across service delivery and facilities governance.

About You

We are looking for a confident facilities professional who is comfortable managing multiple sites, suppliers and compliance requirements while maintaining high service standards. You will likely bring:

• Experience managing facilities operations across multi-site portfolios or complex buildings.
• Strong understanding of statutory compliance obligations including fire safety, electrical safety, legionella and asbestos management.
• Experience managing hard services contractors and planned maintenance programmes (PPM).
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Experience producing compliance and performance reports for senior stakeholders.
• Excellent communication skills and the ability to translate technical issues into clear operational actions.

Qualifications

• Recognised Facilities Management qualification or equivalent experience.
• IOSH Managing Safely or NEBOSH General Certificate desirable.
• IWFM qualification (Level 3–6) or similar professional accreditation desirable.
• Awareness training in areas such as asbestos, legionella and fire safety would be beneficial.

What are the next steps?

If this sounds like the next step in your career and you’re ready to support families and lead with professionalism, hit the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

About Us

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK’s leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country’s most prominent will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help, whenever you need.

FCA Statement

The FCA regulates us so that some roles may be subject to background checks.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions; therefore, we recommend submitting your application early.