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- Tasks: Support families in arranging dignified funerals with compassion and attention to detail.
- Company: Join a dedicated team providing essential funeral services across various locations.
- Benefits: Enjoy competitive salary, flexible holidays, pension scheme, life assurance, and free uniform.
- Why this job: Make a meaningful impact by helping families during challenging times in a supportive environment.
- Qualifications: Strong communication skills, empathy, and ability to manage multiple tasks effectively.
- Other info: Mobile role covering various locations; ideal for those passionate about customer service.
The predicted salary is between 22849 - 28674 £ per year.
We are seeking a compassionate, detail-oriented customer service professional to join our team as a Funeral Service Arranger. In this mobile role, you will provide personalised, empathetic support to families across multiple funeral homes in the area, ensuring every farewell is dignified and thoughtfully planned.
About the Role:
As a Funeral Service Arranger, you will play a vital role in offering support to families both in person, over the phone, and via email. Your responsibilities will include balancing compassionate client care with essential administrative duties, ensuring every detail is meticulously managed. You will work closely with our back-of-house teams to coordinate preparations and ensure seamless handovers to Funeral Directors for the day of the funeral. You will also liaise with third parties, including doctors, crematoriums, churches, places of worship, coroners, florists, and transport providers, to arrange all necessary aspects of the funeral. This role requires flexibility, as you will cover various locations based on operational needs, such as during sickness, holidays, and peak times.
Key Responsibilities:
- Provide compassionate, personalised support to families, helping them arrange funeral services that honour their loved ones.
- Coordinate with third parties (doctors, crematoriums, churches, cemeteries, coroners, florists, transport providers, and catering services when required) to manage all aspects of funeral arrangements.
- Handle administrative tasks such as managing paperwork, keeping accurate records, and ensuring compliance with regulatory policies.
- Coordinate all aspects of funeral services, ensuring every arrangement is in place and all products/services are clearly explained to clients.
- Prepare the chapel and the deceased for visits, ensuring the environment is welcoming and respectful.
- Be flexible and mobile across the brand.
Who We’re Looking For:
- Excellent communication skills and comfortable interacting with clients face-to-face, over the phone, and via email.
- Ability to manage multiple tasks efficiently while maintaining attention to detail and care.
- Empathetic and supportive customer care, even in sensitive and emotional situations.
- Flexible, reliable, and committed to delivering high-quality service.
- Enjoy building relationships within your community and passionate about customer service.
What We Offer:
- Annual Salary: £28,561.98 per annum (£14.33 per hour)
- Holidays: 22-25 Days + Bank Holidays
- Pension Scheme
- Life Assurance: x2
- Free Uniform Provided: Includes dry cleaning
- Development Opportunities: Access to internal apprenticeships and personal development schemes
We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
Mobile Funeral Service Arranger employer: Dignity
Contact Detail:
Dignity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Funeral Service Arranger
✨Tip Number 1
Familiarise yourself with the local funeral homes and their services. Understanding the specific needs and offerings of each location will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, especially in sensitive situations. Role-playing scenarios with friends or family can help you feel more comfortable discussing difficult topics, which is crucial for a Funeral Service Arranger.
✨Tip Number 3
Network within the community and consider volunteering at local events related to bereavement support. This will not only enhance your understanding of the industry but also help you build relationships that could be beneficial when applying for the job.
✨Tip Number 4
Research the company’s values and mission statement. Being able to articulate how your personal values align with theirs during an interview can set you apart from other candidates and show your commitment to providing compassionate service.
We think you need these skills to ace Mobile Funeral Service Arranger
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mobile Funeral Service Arranger. Familiarise yourself with the key tasks and the importance of compassionate client care in this role.
Tailor Your CV: Highlight relevant experience in customer service and any roles that required empathy and attention to detail. Make sure to include specific examples that demonstrate your ability to handle sensitive situations.
Craft a Personal Statement: Write a personal statement that reflects your passion for providing support during difficult times. Emphasise your communication skills and your commitment to delivering high-quality service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for this role.
How to prepare for a job interview at Dignity
✨Show Empathy and Compassion
As a Funeral Service Arranger, your role revolves around supporting families during difficult times. During the interview, demonstrate your ability to empathise with others and share any relevant experiences where you provided compassionate support.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you've effectively communicated with clients in the past, whether face-to-face, over the phone, or via email. Use specific examples to illustrate your points.
✨Demonstrate Attention to Detail
This position requires meticulous attention to detail. Prepare to discuss how you manage multiple tasks while ensuring accuracy in your work. You might want to share examples of how you've successfully handled administrative duties in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about how you would approach various challenges that may arise in the role, such as dealing with distressed clients or coordinating with third parties.
