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- Tasks: Support families in arranging thoughtful funerals with compassion and attention to detail.
- Company: Join Frederick W Paine, a dedicated team providing dignified farewells in the community.
- Benefits: Enjoy 22-25 days holiday, a pension scheme, life assurance, and free uniform.
- Why this job: Make a meaningful impact by helping families during challenging times in a supportive environment.
- Qualifications: Excellent communication skills and a compassionate approach are essential; flexibility is key.
- Other info: This mobile role covers various locations, offering diverse experiences and opportunities for growth.
The predicted salary is between 28562 - 28562 £ per year.
We are seeking a compassionate, detail-oriented customer service professional to join our team as a Funeral Service Arranger. In this mobile role, you will provide personalised, empathetic support to families across multiple funeral homes in the area, ensuring every farewell is dignified and thoughtfully planned.
About the Role:
As a Funeral Service Arranger, you will play a vital role in offering support to families both in person, over the phone, and via email. Your responsibilities will include balancing compassionate client care with essential administrative duties, ensuring every detail is meticulously managed. You will work closely with our back-of-house teams to coordinate preparations and ensure seamless handovers to Funeral Directors for the day of the funeral. You will also liaise with third parties, including doctors, crematoriums, churches, places of worship, coroners, florists, and transport providers, to arrange all necessary aspects of the funeral. This role requires flexibility, as you will cover various locations based on operational needs, such as during sickness, holidays, and peak times.
Key Responsibilities:
- Provide compassionate, personalised support to families, helping them arrange funeral services that honour their loved ones.
- Coordinate with third parties (doctors, crematoriums, churches, cemeteries, coroners, florists, transport providers, and catering services when required) to manage all aspects of funeral arrangements and ensure a seamless experience for families.
- Handle administrative tasks such as managing paperwork, keeping accurate records, and ensuring compliance with regulatory policies.
- Prepare the chapel and the deceased for visits, ensuring the environment is welcoming and respectful.
- Be flexible and mobile across the Frederick W Paine brand.
Who We’re Looking For:
- You have excellent communication skills and are comfortable interacting with clients face-to-face, over the phone, and via email.
- You can manage multiple tasks efficiently while maintaining attention to detail and care.
- You provide empathetic and supportive customer care, even in sensitive and emotional situations.
- You are flexible, reliable, and committed to delivering high-quality service.
- You enjoy building relationships within your community and are passionate about customer service.
What We Offer:
- Annual Salary: £28,561.98 per annum (£14.33 per hour)
- Holidays: 22-25 Days + Bank Holidays
- Pension Scheme
- Life Assurance: x2
- Free Uniform Provided: Includes dry cleaning
- Development Opportunities: Access to internal apprenticeships and personal development schemes
We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
Mobile Funeral Service Arranger employer: Dignity
Contact Detail:
Dignity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Funeral Service Arranger
✨Tip Number 1
Familiarise yourself with the local area and the various funeral homes you may be working with. Understanding the community and its needs will help you connect better with families during their difficult times.
✨Tip Number 2
Practice your communication skills, especially in empathetic listening. Being able to provide comfort and support to grieving families is crucial, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with professionals in the funeral service industry. Attend local events or join relevant online forums to learn from others' experiences and gain insights into best practices in providing compassionate care.
✨Tip Number 4
Be prepared to demonstrate your flexibility and reliability during the interview process. Share examples of how you've successfully managed multiple tasks or adapted to changing situations in previous roles.
We think you need these skills to ace Mobile Funeral Service Arranger
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mobile Funeral Service Arranger. Familiarise yourself with the key tasks and the compassionate nature of the role to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, especially in sensitive environments. Showcase your ability to handle emotional situations with empathy and professionalism.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for providing support to families during difficult times. Share specific examples of how you've demonstrated compassion and attention to detail in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Dignity
✨Show Empathy and Compassion
As a Funeral Service Arranger, your role revolves around supporting families during difficult times. During the interview, demonstrate your ability to empathise with others by sharing relevant experiences where you provided compassionate care or support.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've successfully interacted with clients in various settings, whether face-to-face, over the phone, or via email. Use specific examples to illustrate your ability to convey information clearly and sensitively.
✨Emphasise Attention to Detail
This position requires meticulous attention to detail, especially when managing paperwork and coordinating with third parties. Bring up instances where your organisational skills made a difference in your previous roles, ensuring that nothing was overlooked.
✨Demonstrate Flexibility and Reliability
Given the mobile nature of the job, it's important to show that you're adaptable and dependable. Discuss your willingness to cover various locations and how you've managed changing circumstances in past jobs, highlighting your commitment to providing high-quality service.
