Mobile Funeral Service Arranger

Mobile Funeral Service Arranger
(Mobile) Full-time, Permanent
Location: Frederick W Paine (Kingston upon Thames, Teddington, Hampton Hill, Molesey, Chessington, Surbiton)

Salary: £28,561.98 per annum (£14.33 per hour)

We are seeking a compassionate, detail-oriented customer service professional to join our team as a Funeral Service Arranger. In this mobile role, you will provide personalised, empathetic support to families across multiple funeral homes in the area, ensuring every farewell is dignified and thoughtfully planned.

About the Role:

As a Funeral Service Arranger, you will play a vital role in offering support to families both in person, over the phone, and via email. Your responsibilities will include balancing compassionate client care with essential administrative duties, ensuring every detail is meticulously managed. You will work closely with our back-of-house teams to coordinate preparations and ensure seamless handovers to Funeral Directors for the day of the funeral. You will also liaise with third parties, including doctors, crematoriums, churches, places of worship, coroners, florists, and transport providers, to arrange all necessary aspects of the funeral. This role requires flexibility, as you will cover various locations based on operational needs, such as during sickness, holidays, and peak times.

Key Responsibilities:

• Provide compassionate, personalised support to families, helping them arrange funeral services that honour their loved ones.
• Coordinate with third parties (doctors, crematoriums, churches, cemeteries, coroners, florists, transport providers, and catering services when required) to manage all aspects of funeral arrangements and ensure a seamless experience for families.
• Handle administrative tasks such as managing paperwork, keeping accurate records, and ensuring compliance with regulatory policies.
• Prepare the chapel and the deceased for visits, ensuring the environment is welcoming and respectful.
• Be flexible and mobile across the Frederick W Paine brand.

Who We’re Looking For:

• You have excellent communication skills and are comfortable interacting with clients face-to-face, over the phone, and via email.
• You can manage multiple tasks efficiently while maintaining attention to detail and care.
• You provide empathetic and supportive customer care, even in sensitive and emotional situations.
• You are flexible, reliable, and committed to delivering high-quality service.
• You enjoy building relationships within your community and are passionate about customer service.

What We Offer:

• Annual Salary: £28,561.98 per annum (£14.33 per hour)
• Holidays: 22-25 Days + Bank Holidays
• Pension Scheme
• Life Assurance: x2
• Free Uniform Provided: Includes dry cleaning
• Development Opportunities: Access to internal apprenticeships and personal development schemes

We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!

What are the next steps?

To join us in this role, simply hit the \’apply\’ button to submit your application and a member of our Talent Acquisition Team will be in touch!

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