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- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join T S Horlock & Son Funeral Directors, a caring and supportive team.
- Benefits: Competitive salary, commission potential, life assurance, and generous holiday allowance.
- Why this job: Make a meaningful impact in people's lives during significant moments.
- Qualifications: Empathy, communication skills, and a willingness to learn.
- Other info: Comprehensive training and professional development opportunities available.
The predicted salary is between 25652 - 28652 £ per year.
We’re looking for an empathetic and well-organised individual to join our team at T S Horlock & Son Funeral Directors as a Mobile Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Northfleet, you’ll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters…
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities…
This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
As a Funeral Services Specialist (Level One), you will:
- Support families with empathy, professionalism, and attention to detail.
- Arrange funerals that meet family wishes, cultural practices, and legal requirements – arranging funerals with clarity, compassion and precision, offering all relevant products.
- Oversee day-to-day branch operations, including administration and presentation.
- Liaise with suppliers such as ministers, celebrants, and florists.
- Lead chapel visits, as required, supporting the families with their requests.
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
- Represent the branch in the local community and contribute to outreach.
- Train in Funeral Conducting to assist with ceremonial duties during peak times.
- Uphold Dignity’s standards of professionalism, care, and service.
Skills and Knowledge…
We’re looking for someone with/is:
- Compassion, calmness, and empathy in emotionally sensitive situations.
- Communication, organisation, and administrative skills – confident with legal paperwork.
- Confident working independently, with branch-level responsibility.
- Comfortable in settings where the deceased may be resting, including chapel visits.
- Willingness to work flexibly (including weekends/on-call if needed).
- A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important.
- Experience in customer service, care, or admin (beneficial - complete training is provided).
What We Offer…
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Memorialisation commission Potential: up to £2,000.00 OTE per annum.
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year.
Funeral Service Specialist in Maidstone employer: Dignity
Contact Detail:
Dignity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist in Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the funeral service industry, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from T S Horlock & Son or any other funeral service, be ready to share why you’re passionate about this role. A personal touch can make you memorable.
✨Tip Number 3
Showcase your empathy! In interviews or networking situations, share stories that highlight your ability to support others in tough times. This role is all about compassion, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at T S Horlock & Son.
We think you need these skills to ace Funeral Service Specialist in Maidstone
Some tips for your application 🫡
Show Your Empathy: In your written application, make sure to highlight your empathetic nature. This role is all about supporting families during tough times, so share any relevant experiences that showcase your ability to connect with people on an emotional level.
Be Organised and Detailed: Since attention to detail is key in this role, ensure your application is well-structured and free of errors. Use clear headings and bullet points where necessary to make it easy for us to see your skills and experience at a glance.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Funeral Service Specialist role. Mention how your skills align with the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dignity
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in difficult situations. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Details
Familiarise yourself with the specifics of funeral arrangements, including cultural practices and legal requirements. Being able to discuss these details confidently will show that you're serious about the position and ready to handle the responsibilities that come with it.
✨Demonstrate Organisation Skills
This role requires excellent organisational skills. Prepare to discuss how you manage multiple tasks and ensure everything runs smoothly. You might want to mention any relevant experience in administration or customer service that highlights your ability to stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support their staff in emotionally challenging situations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.