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- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join Ebbutt Funeral Directors, a caring and community-focused team.
- Benefits: Competitive salary, commission potential, life assurance, and generous holiday allowance.
- Why this job: Make a meaningful impact in people's lives during significant moments.
- Qualifications: Empathy, communication skills, and a willingness to learn.
- Other info: Comprehensive training and professional development opportunities available.
The predicted salary is between 29276 - 32276 £ per year.
We’re looking for an empathetic and well-organised individual to join our team at Ebbutt Funeral Directors as a Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Limpsfield, you’ll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities
This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements – arranging funerals with clarity, compassion and precision, offering all relevant products
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity’s standards of professionalism, care, and service
Skills and Knowledge
We’re looking for someone with:
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills – confident with legal paperwork
- Confident working independently, with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on-call if needed)
- A Full UK Driving Licence (desirable, not essential) - Ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial - complete training is provided)
What We Offer
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Memorialisation Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year.
Funeral Service Specialist in London employer: Dignity
Contact Detail:
Dignity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist in London
✨Tip Number 1
Get to know the company! Research Ebbutt Funeral Directors and understand their values and community involvement. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Service Specialist, you'll be dealing with families in sensitive situations. Role-play with friends or family to get comfortable offering support and reassurance while discussing funeral arrangements.
✨Tip Number 3
Network like a pro! Reach out to people in the funeral service industry or local community groups. Building relationships can lead to valuable insights and even job leads. Plus, it shows you're proactive and engaged!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Funeral Service Specialist in London
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. This role is all about supporting families during tough times, so share any relevant experiences that showcase your ability to connect with people on an emotional level.
Be Organised and Detailed: Attention to detail is key in this role. In your application, demonstrate your organisational skills by mentioning any past experiences where you successfully managed multiple tasks or handled sensitive information with care.
Communicate Clearly: Your written communication should reflect the professionalism we value at Ebbutt Funeral Directors. Keep your language clear and concise, and make sure to proofread for any errors before submitting your application through our website.
Express Your Commitment: Let us know why you're passionate about this role! Share your motivation for wanting to work as a Funeral Service Specialist and how you plan to contribute to our community. We love seeing genuine enthusiasm in applications!
How to prepare for a job interview at Dignity
✨Understand the Role
Before your interview, take some time to really understand what being a Funeral Service Specialist involves. Familiarise yourself with the responsibilities and the emotional aspects of the role. This will help you convey genuine empathy and understanding during your conversation.
✨Showcase Your Empathy
In this line of work, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and support in difficult situations. This will show that you can handle the sensitive nature of the job with care and professionalism.
✨Prepare Questions
Think of thoughtful questions to ask during the interview. This could be about the team dynamics, training opportunities, or how they support families. It shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
✨Dress Appropriately
First impressions matter, especially in a role that requires professionalism. Dress smartly and appropriately for the interview. This not only reflects your seriousness about the position but also aligns with the respectful nature of the work you'll be doing.
