Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Dignity staff with tech issues, ensuring smooth operations for end-of-life services.
- Company: Join Dignity, a leading UK funeral provider with over 200 years of compassionate service.
- Benefits: Earn up to £35,000, enjoy 22 days leave, and access career progression opportunities.
- Other info: Diverse teams welcome; we value your unique perspective and experiences.
- Why this job: Make a real difference in people's lives while developing your IT skills.
- Qualifications: Experience in a service desk environment and a strong customer-first mindset required.
The predicted salary is between 35000 - 35000 £ per year.
Contract: Full-Time, Permanent
Location: Maidenhead, Berkshire (On-site 4 days per week)
Salary: Up to £35,000 per annum
The Role
At Dignity, we’ve been supporting families with care, compassion, and professionalism for over 200 years. As one of the UK’s most established funeral providers, we’re proud to lead the way in end‑of‑life care. As an IT Service Desk Engineer, you’ll play a vital role in supporting the technology that underpins our services. You’ll be the first point of contact for Dignity staff experiencing technical issues, helping to resolve problems quickly and efficiently.
Day‑to‑Day Responsibilities
- Respond to incoming technical issues via phone, email, in person, or other channels, aiming for first‑time resolution through thorough diagnostics.
- Attend Dignity locations when necessary to perform technical work, site surveys, or remedial actions.
- Take ownership of unresolved issues, provide regular updates, and ensure appropriate prioritisation.
- Keep users informed with timely and effective communication to maintain high satisfaction levels.
- Escalate recurring issues or service risks to IT Management.
- Collaborate with colleagues, suppliers, and third parties to resolve issues efficiently.
- Report progress and challenges to IT Management as needed.
- Stay current with industry developments by attending relevant events and training.
- Ensure compliance with standards such as ISO 27001, ISO 22301, and PCI.
Technical Scope
- End‑user computing (PCs, peripherals, imaging technologies).
- Site telephony (VoIP, broadband, call routing).
- Mobile device management and telephony solutions.
- All software used by Dignity, including bespoke and commercial applications.
Must‑Haves
- Experience in a service desk or help desk environment.
- A strong customer‑first mindset.
- Proactive ownership of issues through to resolution.
- Ability to collaborate with third‑party suppliers.
- Solid understanding of IT technologies and applications.
- Good computer literacy and a willingness to learn.
- Familiarity with service desk systems (advantageous).
- Excellent problem‑solving and communication skills.
- Strong attention to detail and ability to work independently or in a team.
- Calm under pressure and able to work with minimal supervision.
Benefits
- Up to £35,000 per annum.
- 22 days annual leave + bank holidays.
- Pension Scheme 4% matched.
- Life Assurance X2 annual salary.
- Genuine career progression and mentorship opportunities.
- A chance to make a meaningful contribution to people's lives and deaths.
FCA Statement
We’re regulated by the FCA, therefore, some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
IT Service Desk Engineer employer: Dignity
Contact Detail:
Dignity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research Dignity and understand their values and services. Be ready to discuss how your skills as an IT Service Desk Engineer can help them maintain their high standards of service.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your proactive ownership and customer-first mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Dignity team.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight your experience in service desk environments and any relevant technical skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-first mindset and problem-solving skills. Let us know why you're passionate about supporting families and how you can contribute to Dignity's mission.
Show Off Your Communication Skills: Since you'll be the first point of contact for tech issues, it's crucial to demonstrate your excellent communication skills. In your application, give examples of how you've effectively communicated with users or resolved issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dignity
✨Know Your Tech Inside Out
Make sure you brush up on the specific IT technologies and applications mentioned in the job description. Familiarise yourself with end-user computing, VoIP systems, and any bespoke software Dignity uses. This will show that you're not just a generalist but someone who can hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about supporting staff with technical issues, be ready to demonstrate your customer-first mindset. Think of examples where you've gone above and beyond to help someone solve a problem. This will highlight your proactive approach and ability to communicate effectively.
✨Prepare for Real-World Scenarios
Expect to be asked about how you'd handle specific technical issues or scenarios. Practice troubleshooting common problems and think through your thought process. This will help you articulate your problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how Dignity measures success in the IT department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.