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- Tasks: Lead and optimise business systems to enhance service delivery and operational efficiency.
- Company: Dignity, a supportive organisation helping families during important life moments.
- Benefits: Competitive salary, £6,000 car allowance, bonus, and extensive company benefits.
- Other info: Flexible hybrid working with opportunities for professional growth.
- Why this job: Make a real impact by modernising systems that support families in need.
- Qualifications: Proven leadership in business systems and experience with enterprise applications.
The predicted salary is between 70000 - 90000 £ per year.
Contract: Permanent, Full-Time
Location: Hybrid - Maidenhead, Berkshire (flexible working, 3 days in office per week)
Salary: Competitive Package + £6,000 car allowance + bonus + extensive company benefits
Make systems work harder for people, and for purpose. At Dignity, we support families at some of the most important moments in their lives. Behind that service excellence sits a complex technology landscape – and we’re now looking for a Head of Business Systems to lead, modernise and optimise the platforms that underpin our organisation.
This is a senior leadership role with real scope: you’ll own the strategy, stability and evolution of our enterprise and line‑of‑business systems, leading high‑performing teams and working closely with Finance, HR, Operations and Commercial colleagues to deliver measurable business value.
What you'll be responsible for:
- Enterprise systems leadership – setting the strategy, roadmap and operating model for Business Systems, ensuring predictable delivery, strong governance and continuous improvement.
- Finance systems ownership – accountable for Oracle E‑Business Suite, partnering with Finance to improve controls, reporting, automation and audit readiness.
- HR systems – owning and enhancing HR platforms to simplify processes and ensure high‑quality people data across the organisation.
- CRM transformation – leading the delivery and adoption of a new CRM solution, from implementation and integration through to benefits realisation.
- Specialist operational systems – owning and improving funeral and crematoria line‑of‑business platforms.
Head of Business Systems employer: Dignity
Contact Detail:
Dignity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Systems
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight how your experience aligns with their needs. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal and memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Business Systems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Business Systems role. Highlight your experience with enterprise systems, finance, and HR platforms. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about making systems work harder for people. Share specific examples of how you've led teams or improved processes in the past.
Showcase Your Leadership Skills: As this is a senior role, we’re keen to see your leadership style. Include examples of how you’ve successfully managed high-performing teams and collaborated with different departments to deliver results.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dignity
✨Know Your Systems Inside Out
As a candidate for the Head of Business Systems, it's crucial to have a deep understanding of enterprise systems, especially Oracle E-Business Suite. Brush up on your knowledge of how these systems can improve controls and reporting, and be ready to discuss specific examples of how you've optimised similar platforms in the past.
✨Showcase Leadership Experience
This role requires strong leadership skills, so prepare to share your experiences leading high-performing teams. Think about times when you’ve set a strategy or roadmap for business systems and how you ensured predictable delivery and continuous improvement. Be specific about your approach and the outcomes.
✨Understand Cross-Departmental Collaboration
You'll be working closely with Finance, HR, Operations, and Commercial teams, so it’s important to demonstrate your ability to collaborate across departments. Prepare examples of how you've successfully partnered with other functions to deliver measurable business value and improve processes.
✨Prepare for CRM Transformation Discussions
Since you'll be leading the delivery and adoption of a new CRM solution, be ready to discuss your experience with CRM transformations. Highlight any relevant projects where you managed implementation and integration, and be prepared to talk about how you measured benefits realisation post-implementation.