At a Glance
- Tasks: Support families in arranging meaningful funerals with empathy and professionalism.
- Company: Join Cyril H Lovegrove, a compassionate team dedicated to dignified farewells.
- Benefits: Enjoy a competitive salary, holiday allowance, pension scheme, and free parking.
- Why this job: Make a real difference in people's lives during their toughest moments while building community connections.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Flexible working across locations may be required based on operational needs.
The predicted salary is between 21000 - 30000 £ per year.
Contract Permanent 38.33 hours per week, as per business needs.
Location: Caversham
£25,034.09 per annum (£12.56 per hour)
Join us in ensuring every goodbye is dignified and meaningful.
Our Funeral Service Arrangers, based at our Cyril H Lovegrove Brand, are the welcoming presence representing our branches across the Caversham area. They extend a warm hand to those facing loss, offering support during what may be one of life's toughest moments.
This meaningful opportunity calls for individuals who can seamlessly blend empathy, resilience, care, and professionalism, embodying the renowned standards that define us!
Here is what a typical day could look like for you:
- Working closely with our clients to arrange funerals, planning every personalised detail and offering the full range of services and products that fully address the needs of our clients.
- Communicating regularly with clients through all avenues be it email, face-to-face and telephone.
- Making sure that any deceased at our branch are regularly attended to and are respectfully presented for client visits.
- Preparing in advance for any client visits, ensuring that those wishing to spend time with their loved ones are offered a warm and appropriate welcome and level of support.
- Accurately managing administrative duties, communicating with stakeholders effectively and providing a high attention to detail.
- Willingness to train in Funeral Plan Consulting and once qualified, support families to create their bespoke funeral plans.
We are an agile team; to meet the needs of our customers requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area, when required based on operational needs.
This role will suit someone who:
- Exceptional communication and administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
- Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
- Reliable, well-presented and aims for high standards in their job role.
- Enjoys being a part of their community.
- Committed to building relationships and has a passion for customer service.
What we provide to you:
- Annual salary of £25,034.09
- 22-25 Days Holiday + Bank Holidays.
- Pension Scheme.
- Life Assurance X2.
- Free On-Site/Street Parking.
- Free Uniform Provided (Incl. Dry Cleaning).
- Access to our internal apprentice & personal development schemes.
We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times – We want to hear from you!
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Funeral Service Arranger employer: Dignity
Contact Detail:
Dignity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Arranger
✨Tip Number 1
Familiarise yourself with the local community and its values. Understanding the cultural nuances and traditions in Caversham will help you connect with clients on a deeper level, making your approach more empathetic and personalised.
✨Tip Number 2
Practice your communication skills in sensitive situations. Role-playing scenarios with friends or family can help you become more comfortable discussing difficult topics, which is crucial for a Funeral Service Arranger.
✨Tip Number 3
Network with professionals in the funeral service industry. Attend local events or join relevant online forums to gain insights and advice from those already in the field, which can give you an edge during the application process.
✨Tip Number 4
Demonstrate your commitment to customer service by volunteering in roles that require empathy and support. This experience will not only enhance your CV but also show us your dedication to helping others during challenging times.
We think you need these skills to ace Funeral Service Arranger
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Funeral Service Arranger position. Understand the key responsibilities and the qualities they are looking for, such as empathy, communication skills, and attention to detail.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences where you demonstrated compassion and professionalism.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the sensitive nature of the role. Share personal anecdotes or experiences that showcase your emotional intelligence and commitment to providing dignified care.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and clearly formatted to make a positive impression.
How to prepare for a job interview at Dignity
✨Show Empathy and Understanding
As a Funeral Service Arranger, it's crucial to demonstrate empathy during the interview. Share experiences where you've supported others in difficult situations, highlighting your ability to connect with clients on an emotional level.
✨Highlight Attention to Detail
This role requires meticulous attention to detail. Be prepared to discuss how you manage administrative tasks accurately and ensure compliance with regulatory policies. Providing examples of past experiences can help illustrate your capabilities.
✨Demonstrate Strong Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and consider discussing scenarios where you've successfully communicated with clients or stakeholders, especially in sensitive situations.
✨Express Your Commitment to Community
The company values individuals who enjoy being part of their community. Share your involvement in local activities or initiatives, showcasing your passion for customer service and building relationships within the community.