Location: North West London. You’ll cover 10 funeral homes and 1 care centre across Southall & Hounslow and Middlesex & Wembley, with regular travel between sites.Job Type: Full-Time, 38.33 Hours per weekBe there when families need you most, and lead the teams who make it happenAs Cluster Manager, you’ll lead our North West London funeral homes: 10 branches in and around Southall, Heston, Isleworth, Slough, Harrow, Ruislip, Willesden and Wembley, plus our care centre at Chaplin Road, carrying out around 900 funerals a year. You’ll lead the Funeral Directors and Senior Funeral Directors across the cluster, and through them every colleague in your branches.The role at a glance:10 branches • 1 care centre • 2 local business groups • around 900 funerals a yearYour patch brings together trusted local names that have served their communities for generations, including A. Spicer & Son, H.G. Brown & Sanders, Henry Paul, James Crook, Hounslow Funeral Service, Asian Funeral Service and Nubian Funerals.When someone dies, families need to know they can rely on us completely. Your job is to make sure every team delivers that, every day, while building strong, successful local businesses.What you’ll doLead and develop your teams, through recruitment, coaching, 1:1s and appraisalsDrive operational excellence, owning care, compliance and presentation standards, and keeping every branch audit-readyGrow market share and local reputation, with your own local marketing plan and a strong community presenceDeliver commercial success, owning revenue, cost and funeral plan targetsSet the standard for professionalism, empathy and integrityWhat you’ll bringProven experience managing multiple sites or branches in a customer-facing, service-led environmentExperience leading other managers, not just front-line teamsA track record of hitting revenue, cost and sales targets, and confidence reading a P&LA good understanding of operational and regulatory standardsA full UK driving licence, and flexibility to work some evenings, weekends and on-callExperience in funeral services or another regulated, care-led sector, funeral plan sales, or an ILM or CMI qualification would be a bonus. You’ll find full details in the job description.What you’ll get25 days' annual leave plus
Cluster Manager in Ealing employer: Dignity
At F E J Green & Sons, we pride ourselves on being an empathetic and supportive employer, dedicated to providing our Funeral Service Specialists with a rewarding work environment in Basildon, Essex. Our strong benefits package includes generous annual leave, a matched pension scheme, and ongoing training opportunities, ensuring that you feel valued and secure while making a meaningful impact in the lives of families during their most challenging times. Join our close-knit team where your contributions are recognised, and every day brings the opportunity to grow both personally and professionally.
