Casual Funeral Service Specialist in Cheltenham

Position: Funeral Service Specialist
Location: Selim Smith Funeral Directors, Cheltenham
Job Type: Casual
Salary: £13.40 per Hour

We’re looking for a compassionate and adaptable individual to join us as aFuneral Service Specialist, providing vital support across a network of funeral homes within our Selim Smith group. This role is offered on a casual basis, ideal for those looking to contribute meaningfully while working flexibly, covering busy periods, holidays, and staff absences.

If you're someone who thrives in a people-focused environment and wants to help families during one of life’s most emotional moments, we’d love to hear from you.

Why This Role Matters

At Dignity, every farewell matters. As a Funeral Service Arranger, you’ll ensure that families always receive the same warmth, professionalism, and attention to detail, no matter which location they walk into.

The Role

This flexible role will see you stepping in across multiple funeral homes, supporting with funeral arrangements and daily branch operations. You’ll work closely with families to guide them through the process, ensuring each service is planned with care and compassion.

Key Responsibilities:

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals in line with individual wishes, cultural practices, and legal requirements.
• Travel between funeral homes to provide cover as needed, supporting with arrangements, branch duties, and ceremonial activities.
• Manage multiple funeral arrangements simultaneously at different stages of progress.
• Liaise with ministers, celebrants, florists, and other suppliers.
• Guide families through Funeral Plan options as trained.
• Represent the brand and Dignity in each community with consistency and compassion.
• Train in Funeral Conducting to assist with ceremonial duties during busy periods.
• Maintain branch presentation, administration, and customer care standards across all locations.

About You

We’re looking for someone who:

• Brings compassion, professionalism, and calm under pressure.
• Thrives in changing environments and enjoys supporting different teams.
• Has excellent communication, administration, and organisational skills.
• Is confident managing multiple tasks and arrangements at varying stages.
• Holds a Full UK Driving Licence and is comfortable with regular travel between locations.
• Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits.
• Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
• Has flexibility to work occasional weekends.
• Previous experience in funeral care, administration, or a customer-facing role is beneficial.

What you can expect from us

We know the difference our casual colleagues make every day. That's why we're committed to providing a supportive environment, flexible working opportunities and a range of benefits that help you feel valued as part of the Dignity team.

• Time to recharge – Accrue up to 22 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance.
• Planning for your future – 4% matched pension to help you build long-term financial security.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Making work easier – Free on-site parking available at most of our locations.

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

Why Dignity

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. That's true whether you're with us full-time, part-time, or on a casual basis, across our Dignity Funerals branches or our CMG crematorium and cemetery sites.

Casual roles with us are built around flexibility. You choose the shifts that work for you, with no minimum hours and no long-term commitment, so the work fits around your life, whether that's family, study, another job, or just wanting to work when it suits you.

The work itself still matters. Every shift you pick up is helping a family through one of the hardest moments of their lives, and you'll be properly trained and supported to do it well, just like the rest of the team.

If you're looking for flexible, genuinely worthwhile work that you can pick up and put down as life demands, this is a good place to do it.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.