At a Glance
- Tasks: Lead and manage funeral branch operations while delivering exceptional care to families.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, car allowance, healthcare, and generous annual leave.
- Other info: Full training provided with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact in the community while leading high-performing teams.
- Qualifications: Experience in team leadership, strong commercial acumen, and excellent communication skills.
The predicted salary is between 38000 - 40000 € per year.
Location: Powell's Funeral Directors, Hertford, Ware and Hoddesdon
Job Type: 38.33 Hours per week
Salary: £38,000 - £40,000 per annum (dependent on experience) + £4500 car allowance
Are you a commercially minded and people-focused leader looking to make a real difference? We’re looking for a dynamic and driven Business Manager to oversee the operations and performance of our funeral branches within the Powell's Funeral Director brand. As a key figure within our team, you’ll be responsible for delivering outstanding care to families, developing high-performing teams, and driving revenue growth — all while upholding the exceptional standards that define our reputation.
Why This Role Matters
At Dignity, we believe every farewell deserves compassion, professionalism, and care. As a Business Leader, you’ll ensure that each branch within your brand not only meets these standards but also thrives commercially, operationally, and within the community it serves.
The Role
This is a rewarding and multifaceted leadership position that combines business acumen with empathy and service. You’ll take ownership of operations, people, client satisfaction, and local marketing initiatives — helping your brand succeed as a trusted presence in the community.
Key Responsibilities:
- Lead and manage day-to-day operations across multiple branches
- Drive revenue growth through effective service offerings and client engagement
- Deliver excellent service and respectful care for clients and the deceased
- Uphold all industry, regulatory, and company standards
- Develop and execute marketing plans to grow brand presence locally
- Foster relationships within the local community through outreach and events
- Manage financial performance and cost control to ensure long-term sustainability
- Recruit, train, coach, and support your team to deliver consistently high performance
- Ensure compliance with FCA standards for all funeral planning activity
About You
We’re looking for someone who:
- Has proven experience in leading high-performing teams
- Brings strong commercial, financial, and operational acumen
- Is empathetic, service-oriented, and committed to excellent client outcomes
- Has knowledge of marketing principles, including digital and community engagement
- Enjoys analysing data and making insight-driven decisions
- Is confident working independently and thrives on delivering results
- Has excellent communication, planning, and problem-solving skills
- Is digitally savvy and comfortable using Microsoft Office and scheduling tools
Desirable experience:
- Background in multi-site or regional management
- Understanding of funeral or service-based industries
- Competence with financial and performance reporting tools
What We Offer
- A meaningful leadership role with real community impact
- Full training and support from regional and central teams
- 25 days annual leave + bank holidays
- Company pension, life assurance, and employee assistance programme
- BUPA private healthcare (Self)
- Car allowance (if applicable)
- Annual company bonus
What are the next steps?
If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care.
Here to help, whenever you need.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Business Manager employer: Dignity
At Dignity, we pride ourselves on being a compassionate and professional employer, offering a meaningful leadership role as a Business Manager in the heart of Hertford, Ware, and Hoddesdon. Our supportive work culture fosters employee growth through comprehensive training and development opportunities, while our commitment to community engagement ensures that you can make a real difference in people's lives. With competitive benefits including a generous car allowance, private healthcare, and an annual bonus, we strive to create a rewarding environment for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with community groups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams or driven results in previous roles. This will demonstrate your capability to manage operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Dignity.
We think you need these skills to ace Business Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how your values align with our mission of providing compassionate care. Share personal experiences that highlight your commitment to service and leadership.
Tailor Your CV:Make sure your CV is tailored specifically for the Business Manager role. Highlight relevant experience in managing teams, driving revenue, and community engagement. We love seeing how your unique background can contribute to our success!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and achievements.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Dignity.
How to prepare for a job interview at Dignity
✨Know the Company Inside Out
Before your interview, take some time to research Powell's Funeral Directors and Dignity. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Business Manager, you'll need to demonstrate your ability to lead high-performing teams. Prepare examples from your past experiences where you've successfully managed teams, driven revenue growth, or improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Empathy and Client Care
Given the nature of the funeral industry, it's crucial to convey your empathetic approach to client care. Think of specific instances where you've gone above and beyond for clients or team members, and be ready to discuss how you would uphold the exceptional standards expected in this role.
✨Prepare Insight-Driven Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare insightful queries that reflect your understanding of the business and its challenges. For example, you could ask about the current marketing strategies or how they measure client satisfaction across branches.
