At a Glance
- Tasks: Support families during sensitive moments and oversee funeral service operations.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, generous holiday allowance, and professional development opportunities.
- Other info: Flexible hours and the chance to grow within a supportive team.
- Why this job: Make a real difference in people's lives while working in a compassionate environment.
- Qualifications: Experience in a supervisory role and a caring, respectful approach.
The predicted salary is between 27485 - 27485 £ per year.
Location: Wilton Funeral Directors, Belfast
Job Type: Full-time, permanent
Salary: £27,485.68 per annum plus on-call payments
We’re looking for a compassionate and reliable individual to join our team at Wilton Funeral Directors in Belfast as a Funeral Service Operative Supervisor (FSO Level 2). This role offers the opportunity to support families during one of life’s most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.
Why This Role Matters…
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.
Your Impact and Responsibilities…
You’ll support every stage of the funeral process — from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you’ll help maintain our trusted presence in the community.
You’ll support your team through training and mentoring, stay up to date with all training requirements for the role, and actively serve as the main point of contact for Level 1 Funeral Service Operatives within your branch and team.
As a Funeral Operations Supervisor, you will:
- Support the Care Centre Managers/Service Delivery Leads and lead with diary coordination.
- Oversee the training and mentoring of the Funeral Service Operatives in your team.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on in-to-care.
- Bring the deceased into our care from the place of death — including private homes, hospitals, hospices, or public spaces — under varying circumstances.
- Maintain funeral vehicles and equipment to high standards.
- Act as a point of contact between the branch and the back of house.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
- Support with chapel visits and interactions with families in a calm and respectful manner.
- Carry out all duties involving the deceased with the utmost care and professionalism.
Skills and Knowledge…
We’re looking for someone with/is:
- Confidence in overseeing team training and mentoring.
- Experience within a Supervisor role.
- Willing to train as a Funeral Plan Consultant and confident in a sales environment.
- Demonstrates empathy, professionalism, and composure under pressure.
- Respectful, caring approach when supporting both colleagues and families.
- Physically capable of manual handling tasks, including lifting and carrying.
- Comfortable working in direct contact with the deceased in a variety of conditions.
- Reliable, flexible, and able to work outside standard hours when needed.
- A Full UK Driving Licence (essential).
What We Offer…
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
We are now building the UK’s leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country’s most prominent will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help whenever you need us.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on the number of applications, to close or extend the closing dates for positions; therefore, we recommend submitting an early application.
Funeral Service Operative Supervisor in Belfast employer: Dignity
At Dignity, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment in Belfast. Our commitment to professional development ensures that you will have access to comprehensive training and growth opportunities, while our generous benefits package, including life assurance and a robust health and wellbeing programme, reflects our dedication to employee welfare. Join us in making a meaningful impact during life's most sensitive moments, as part of a team that values empathy, respect, and community trust.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Operative Supervisor in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the funeral service industry. A personal recommendation can go a long way in landing that supervisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to empathy and team leadership. We all know that this role requires a calm presence, so be ready to showcase your ability to handle sensitive situations with grace.
✨Tip Number 3
Showcase your hands-on experience! Whether it’s through volunteering or previous roles, highlight any relevant experience you have in supporting families during difficult times. This will demonstrate your commitment to the compassionate care Dignity values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Wilton Funeral Directors.
We think you need these skills to ace Funeral Service Operative Supervisor in Belfast
Some tips for your application 🫡
Show Your Compassion:In your application, let us see your compassionate side! Share experiences where you've supported others, especially in sensitive situations. This role is all about empathy, so make sure that shines through.
Highlight Your Team Skills:As a Funeral Service Operative Supervisor, you'll be leading a team. Talk about your experience in mentoring or training others. We want to know how you can support and uplift your colleagues!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate honesty and clarity, so make sure your skills and experiences are easy to understand.
Apply Through Our Website:Don't forget to hit that 'apply' button on our website! It’s the best way to ensure your application gets to us directly. We can't wait to hear from you and see how you can contribute to our team!
How to prepare for a job interview at Dignity
✨Understand the Role
Before your interview, take some time to really understand what being a Funeral Service Operative Supervisor involves. Familiarise yourself with the responsibilities and the skills required, such as empathy and professionalism. This will help you articulate how your experience aligns with the role.
✨Showcase Your Compassion
In this line of work, compassion is key. Be prepared to share examples from your past experiences where you've demonstrated empathy and support, especially in challenging situations. This will show that you can handle the sensitive nature of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various situations, like dealing with distressed families or coordinating with your team. Practising these responses can help you feel more confident and ready.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for new supervisors or how the team supports each other. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
