Probate QA Lead

Probate QA Lead
Contract: Full-time, Permanent
Location: Maidenhead (Hybrid – 3 days on-site)
Salary: £45,000+ per annum (depending on experience)
About us:
It\’s inevitable that all of us are going to deal with death at some time in our lives. It’s a fundamental, tragic part of what it is to be human. But the services that should be supporting us haven’t changed in decades. From writing your will to planning a funeral or organising probate, the way we deal with death can be complicated and expensive. Instead of feeling supported, people feel lost.
But it doesn’t need to be this way. We started Farewill to make the experience warmer, brighter, and friendlier. Now we’re the UK’s top rated probate provider, and help our customers pledge over £300 million a year to charities through gifts left in their wills.
We’ve also joined the Dignity Group – one of the major providers of funeral services in the UK. Together, we’re on a mission to change the way the world deals with death. It’s no small task – and we’re looking for a Probate QA Lead to help us do it.
The role:
We help families through some of the hardest days of their lives. As part of the UK’s leading end-of-life group, Dignity supports 1 in every 8 families after a death, and increasingly, many of them need expert guidance on probate and estate administration.
As we expand, we are looking for an experienced Probate QA Lead to ensure the highest possible standards in our probate work. You will play a key role in quality assurance, technical guidance, and operational excellence within our dedicated, compassionate team.
This is a meaningful opportunity to use your expertise in a purpose-driven business that values technical skill, commercial understanding, and emotional intelligence.
Key responsibilities:
You will be responsible for technical operations and quality assurance in our probate work, including:

Reviewing and auditing files and documentation for compliance, accuracy, and service quality
Providing technical advice to case handlers on complex matters concerning wills, executorships, trusts, and tax
Supporting the operational team with process improvement, legal updates, and best practice guidance
Supporting team members through training, knowledge-sharing, and technical upskilling
Monitoring developments in UK probate, tax, and trust law, with particular attention to England & Wales, and a willingness to upskill in N. Ireland and Scottish jurisdictions as needed
Collaborating with senior management to ensure the efficient, compliant delivery of our probate services
Supporting the organisation in developing pragmatic, commercially minded solutions for complex estate situations
Playing a critical part in internal audits and regulatory compliance reviews

About you:

Professionally qualified as a Solicitor (England and Wales), CILEX, or have similar suitable work experience at a law firm
Possess at least 5 years’ experience in probate, executorships, wills, tax and trusts
Up-to-date technical knowledge of UK estate law, tax, and trusts (STEP or Association of Lifetime Lawyers – formerly SFE)
Able to balance risk and practical outcomes
A strong communicator able to advise, mentor, and train others, and work collaboratively across teams
Diligent, composed under pressure, and unfailingly detail-focused
Comfortable working both independently and within a high-performing team
Able to adapt in a fast-paced environment and meet tight deadlines

What We Offer:

Annual salary of £45,000 per annum
25 Days Holiday + Bank Holidays
X2 Life Assurance
Pension Scheme
Hybrid flexible working (3 days in our Maidenhead office)
Genuine career progression and mentorship opportunities
A chance to make a meaningful contribution to people\’s lives and deaths

What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We’re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

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