At a Glance
- Tasks: Support families with empathy and professionalism while arranging meaningful funerals.
- Company: Join John Bardgett & Sons, a compassionate funeral service provider in Newcastle.
- Benefits: Generous holiday allowance, life assurance, health programme, and bonus potential.
- Other info: Comprehensive training provided with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Compassionate, organised, and excellent communication skills; customer service experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for an empathetic and well-organised individual to join our team at John Bardgett & Sons Funeral Directors as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Newcastle upon Tyne.
Key Responsibilities
- Support families with empathy, professionalism and attention to detail.
- Arrange funerals that meet family wishes, cultural practices and legal requirements.
- Oversee day-to-day branch operations, including administration and presentation.
- Liaise with suppliers such as ministers, celebrants and florists.
- Lead chapel visits as required, supporting families with their requests.
- Raise awareness of funeral plans and contribute to plan sales within the branch.
- Represent the branch in the local community and contribute to outreach.
- Train in Funeral Conducting to assist with ceremonial duties during peak times.
- Uphold Dignity’s standards of professionalism, care and service.
Required Knowledge, Skills & Experience
- Compassion, calmness and empathy in emotionally sensitive situations.
- Excellent communication, organisational and administrative skills; confident with legal paperwork.
- Confidence working independently, with branch-level responsibility.
- Comfortable in settings where the deceased may be resting, including chapel visits.
- Willingness to work flexibly, including weekends and on-call if needed.
- Full UK Driving Licence (desirable but not essential) and ability to travel to client homes and local branches.
- Experience in customer service, care or administration (beneficial – full training provided).
Benefits and Development Opportunities
- Comprehensive induction plan and in-house development programmes.
- Opportunities to pursue a qualification through our apprenticeship programme.
- Memorialisation Commission Potential: up to £2,000.00 OTE per annum.
- Bonus potential – additional bonuses for performance.
- Life Assurance Cover.
- Health & Well-being Programme – employee assistance programme.
- Generous holiday allowance – 30-33 days per year, including Bank Holidays.
- Contributory pension scheme.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products and create a more inclusive and better place to work. Whatever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. If there’s anything you need to make the process more accessible, please let us know.
Funeral Service Specialist in Newcastle upon Tyne employer: Dignity PLC
At John Bardgett & Sons Funeral Directors, we pride ourselves on being an empathetic and supportive employer, dedicated to providing our Funeral Service Specialists with a nurturing work environment in Newcastle upon Tyne. Our comprehensive induction and development programmes, along with generous holiday allowances and performance bonuses, ensure that our employees feel valued and have ample opportunities for growth. Join us in making a meaningful impact in the community while enjoying a fulfilling career that prioritises compassion and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Specialist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on John Bardgett & Sons. Understanding their values and how they support families can help you connect better during your conversation.
✨Tip Number 2
Practice your empathy skills! Since this role is all about supporting families in sensitive situations, think of examples from your past where you've shown compassion and care. Be ready to share these stories!
✨Tip Number 3
Dress the part! First impressions matter, especially in a role that requires professionalism. Make sure you look smart and approachable for your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Funeral Service Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your compassionate side! Share experiences where you've supported others in tough situations. This role is all about being there for families, so we want to know how you can bring that warmth and understanding.
Be Organised:We love a well-structured application! Make sure your CV and cover letter are clear and easy to read. Highlight your organisational skills and any relevant experience in administration or customer service. It’ll show us you can handle the details with care.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Funeral Service Specialist role. Mention specific responsibilities from the job description and explain how your skills match what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Dignity PLC
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share examples of how you've supported others in emotionally sensitive situations. This will demonstrate your ability to connect with families and provide the reassurance they need.
✨Know the Details
Familiarise yourself with the legal requirements and cultural practices related to funerals. Being knowledgeable about these aspects will not only impress the interviewers but also show that you’re serious about the role and ready to handle the responsibilities.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Prepare to discuss how you manage multiple tasks, especially in high-pressure situations. Use specific examples from past experiences to illustrate your skills in administration and branch operations.
✨Be Community-Focused
Since the role involves representing the branch in the local community, think about ways you can contribute to outreach efforts. Share any previous experience you have in community engagement or customer service, as this will show your commitment to building relationships and supporting families.
