Mobile Funeral Service Arranger in Birmingham

We\'re looking for a compassionate, organised individual to join us as a Mobile Funeral Service Arranger. In this dynamic role, you\'ll provide cover across a group of funeral homes within our A Hazel brand based around Birmingham - supporting during peak funeral periods, staff holidays, and sickness.You\'ll be key in delivering consistent service across multiple branches, ensuring every family receives the same high standard of care and professionalism, regardless of location. If you thrive in varied settings, can manage multiple arrangements at different stages, and enjoy meeting new people every day, we\'d love to hear from you.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
This is a rewarding and fast-paced position that requires adaptability, empathy, and strong organisational skills. You\'ll be the first point of contact for families, guiding them through funeral arrangements and ensuring each service is planned and delivered with care., Support families with empathy, professionalism, and attention to detail
Arrange funerals in line with individual wishes, cultural practices, and legal requirements
Travel between funeral homes to provide cover as needed - supporting with arrangements, branch duties, and ceremonial activities
Manage multiple funeral arrangements simultaneously at different stages of progress
Liaise with ministers, celebrants, florists, and other suppliers
Guide families through Funeral Plan options as trained
Represent the brand and Dignity in each community with consistency and compassion
Train in Funeral Conducting to assist with ceremonial duties during busy periods
Maintain branch presentation, administration, and customer care standards across all locations, A meaningful role supporting families when they need it most
Full training and development, including Funeral Plan Consultancy and Funeral Conducting
The opportunity to work flexibly across a network of funeral homes
Uniform and all necessary equipment provided
30 - 33 days annual leave, inclusive of bank holidays
Company pension, employee assistance programme, and life assurance
Brings compassion, professionalism, and calm under pressure
Thrives in changing environments and enjoys supporting different teams
Has excellent communication, administration, and organisational skills
Is confident managing multiple tasks and arrangements at varying stages
Holds a Full UK Driving Licence and is comfortable with regular travel between locations
Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits
Has flexibility to work occasional weekends
Previous experience in funeral care, administration, or a customer-facing role is beneficial - but full training will be provided
We are Dignity, one of the UK\'s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK\'s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Now we are building the UK\'s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country\'s largest will writer and one of the UK\'s top probate providers, giving families support not just at the funeral, but before and after as well.
Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.
FCA Statement
We\'re regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you\'re from, and whatever your life looks like, we\'d love to hear from you. And if there\'s anything you need to make the process more accessible, please let us know
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.