Funeral Service Specialist in Maidstone

We’re looking for an empathetic and well-organised individual to join our team at T S Horlock & Son Funeral Directors as a Mobile Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Northfleet, you’ll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.

Responsibilities

• Supporting families with empathy, professionalism, and attention to detail.
• Arrange funerals that meet family wishes, cultural practices, and legal requirements – arranging funerals with clarity, compassion and precision, offering all relevant products.
• Oversee day-to-day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants, and florists.
• Lead chapel visits, as required, supporting the families with their requests.
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
• Represent the branch in the local community and contribute to outreach.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Uphold Dignity's standards of professionalism, care, and service.

Qualifications

• Compassion, calmness, and empathy in emotionally sensitive situations.
• Communication, organisation, and administrative skills – confident with legal paperwork.
• Confident working independently, with branch-level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willingness to work flexibly (including weekends/on-call if needed).
• A Full UK Driving Licence (desirable, not essential) – Ability to travel to client homes and local branches is important.
• Experience in customer service, care, or admin (beneficial – complete training is provided).

Benefits

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
• Memorialisation commission: Potentially up to £2,000.00 OTE per annum.
• Bonus potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Life Assurance Cover: Peace of mind for you and your family.
• Health & Wellbeing Programme: Employee assistance programme supporting health and wellbeing.
• Holiday Allowance: 30-33 days per year, inclusive of Bank Holidays.
• Pension Scheme: Contributory pension scheme for retirement planning.

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We operate Farewill and are part of the Dignity Group.