Funeral Director in Maidstone

We are looking for an experienced and compassionate individual to join our team as a Funeral Director at A H Apps Funeral Directors in Gillingham. You will oversee funeral operations and ensure every service is delivered to the highest standard, while supporting families through one of life’s most challenging moments. As a representative of both the local brand and the wider Dignity Group, you will also play an essential role in engaging with the local community and building trusted relationships.

Your Role and Impact

This role requires expert knowledge of funeral processes, care of the deceased, and legal and regulatory requirements, as well as a deep respect for individuals' cultural and religious beliefs. You will coordinate teams with care, take accountability for delivering services to the highest standard, and lead by example every day.

Your Responsibilities

• Lead funeral services with professionalism and attention to detail
• Run pre-funeral briefings to ensure everything is clearly understood and well-coordinated
• Offer a consultative approach - helping families explore available options and understand what’s possible
• Collaborate with arrangers, specialists, FDs and care teams
• Support the team in managing the diary, resources and records
• Assist with coffin preparation, handling of the deceased, and chapel duties where required
• Provide leadership and mentoring to less experienced team members, sharing learning, and taking part in training and development
• Support with local community engagement and promotion of the brand you represent - build relationships with care homes, celebrants and local religious and ethnic groups
• Act as a liaison with service and client delivery to ensure seamless scheduling and service coordination

Qualifications

• Previous experience leading funerals, working with the deceased and supporting families
• In-depth knowledge of funeral processes, legal and regulatory requirements
• Excellent communication, leadership, and organisational skills
• Calm under pressure with a respectful, compassionate approach to service
• Physically capable of manual handling tasks, including coffin bearing
• Able to work flexibly, including weekends and on-call
• A Full UK Driving Licence (essential)

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. We are now building the UK’s leading end-of-life company. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.

Benefits

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
• Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.