At a Glance
- Tasks: Guide customers through the will-writing process and draft tailored legal documents.
- Company: Farewill, the UK's largest will writer, transforming how we deal with death.
- Benefits: Competitive salary, 25 days holiday, hybrid work, and a supportive team environment.
- Other info: Join a dynamic team dedicated to changing the way the world deals with death.
- Why this job: Make a meaningful impact while helping others navigate sensitive life events.
- Qualifications: Passion for customer support; legal experience or relevant qualifications preferred.
The predicted salary is between 30000 - 36000 € per year.
Contract: Full-time, Permanent
Location: Maidenhead (Hybrid - 3 days on-site, 2 days from home)
Salary: £30,000 - £36,000 depending on experience
About us
It’s inevitable that all of us are going to deal with death at some time in our lives. It’s a fundamental, tragic part of what it is to be human. But the services that should be supporting us haven’t changed in decades. From writing your will to planning a funeral or organising probate, the way we deal with death can be complicated and expensive. Instead of feeling supported, people feel lost. But it doesn’t need to be this way. We started Farewill to make the experience warmer, brighter, and friendlier. Now we’re the UK’s biggest will writer, and help our customers pledge over £300 million to charities through gifts left in their wills. We’ve also joined the Dignity Group – one of the major providers of funeral services in the UK. Together, we’re on a mission to change the way the world deals with death. It’s no small task – and we’re looking for fantastic Will Writers to help us do it.
The role
We are looking for brilliant people to join our Wills Team. You will be responsible for providing the best possible experience to our customers. At Farewill we provide a variety of wills. Over the phone, online, simple and complex. This will mean you are doing a variety of tasks for customers with a variety of will needs. This includes speaking to customers who are deciding whether to use the service, drafting wills that have been conducted over the phone and supporting with any follow-up questions. Occasionally, you will be called up to support other areas of the legal services function. You will have a great telephone manner and knowledge to provide the best experience to our thousands of will customers. Whether you’re an experienced will writer or come from a legal background but looking to start out in the will writing world, this is an opportunity to make a real difference.
Key Responsibilities
- Will-Writing Support: Guide customers through the will-writing process over the phone and email, providing professional and empathetic support.
- Use Will Suite to draft clear and legally sound wills tailored to individual needs.
- Drafting & Accuracy: Conduct fact-find calls to understand customers’ wishes and needs for the will; draft accurate and error-free will documents; deliver against key KPI’s on quality and quantity of work.
- Case Management: Ensure all cases are closed within five working days once customers confirm their understanding and satisfaction; respond to customer queries in a timely manner via phone or email; elevate complex cases or complaints as necessary to uphold service standards.
- Collaboration & Flexibility: Work as part of a small, dynamic team, adapting to business needs as required; Senior Wills Specialists will support and mentor junior team members to develop their skills.
What We’re Looking For
- Passion for supporting customers and charities, eagerness to join a dynamic environment and make a meaningful impact.
- Junior roles: prior experience with legal administration or higher-education qualifications relevant to the field (e.g. paralegal, or law degree).
- Senior roles: multiple years’ experience drafting wills or relevant professional qualification (e.g. CILEx, or STEP qualification).
- Great telephone manner and written communication skills with the ability to explain legal concepts clearly and empathetically.
- Meticulous attention to detail to ensure legal accuracy in all documentation.
- Customer-first mindset, offering support through sensitive conversations with professionalism and care.
- Excellent organisational skills and the ability to manage multiple customers.
- Hungry to learn and continue to develop knowledge.
What We Offer
Annual salary of £30,000 – £36,000 depending on experience. 25 days holiday +
Will Writer in London employer: Dignity PLC
Farewill is an exceptional employer that prioritises a supportive and dynamic work culture, allowing Will Writers to thrive in a hybrid environment in Maidenhead. With a commitment to employee growth, we offer comprehensive training and mentorship opportunities, ensuring that our team members can develop their skills while making a meaningful impact in the lives of our customers. Join us in transforming the way the world deals with death, all while enjoying competitive benefits and a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Will Writer in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Farewill's mission and values. Understanding what makes us tick will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your telephone skills! Since you'll be guiding customers through sensitive topics, it’s crucial to sound warm and approachable. Try role-playing with a friend to get comfortable with the kind of conversations you might have.
✨Tip Number 3
Be ready to showcase your attention to detail. During the interview, you might be asked about how you ensure accuracy in your work. Share examples from your past experiences where you’ve nailed this, especially in legal contexts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our mission to change the way we deal with death.
We think you need these skills to ace Will Writer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting customers and charities shine through. We want to see that you genuinely care about making a difference in people's lives, especially during such sensitive times.
Tailor Your Application:Make sure to tailor your application to the role of Will Writer. Highlight any relevant experience or skills you have, especially in legal administration or customer service. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your written application clear and concise. Use straightforward language to explain your qualifications and experiences. Remember, we’re looking for someone who can communicate complex ideas simply and effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Farewill!
How to prepare for a job interview at Dignity PLC
✨Know Your Stuff
Make sure you brush up on will writing basics and any relevant legal concepts. Familiarise yourself with the services Farewill offers, as well as their mission to change how people deal with death. This knowledge will help you answer questions confidently and show your passion for the role.
✨Practice Empathy
Since this role involves sensitive conversations, practice how you would approach difficult topics with empathy and professionalism. Think of examples from your past experiences where you’ve supported customers or clients through tough situations, and be ready to share them during the interview.
✨Showcase Your Communication Skills
Prepare to demonstrate your great telephone manner and written communication skills. You might be asked to explain a legal concept or walk through a hypothetical customer scenario, so practice articulating your thoughts clearly and concisely.
✨Be Organised and Ready to Adapt
The role requires excellent organisational skills and the ability to manage multiple cases. Think of examples that showcase your ability to juggle tasks effectively. Also, be prepared to discuss how you can adapt to changing business needs, as teamwork and flexibility are key at Farewill.
