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For Companies At a Glance
- Tasks: Support families with compassion and professionalism during emotional moments.
- Company: Join Dignity, a trusted name in funeral care across the UK.
- Benefits: Flexible hours, full training, 28 days leave, and a supportive work environment.
- Why this job: Make a meaningful impact by helping families through difficult times.
- Qualifications: Compassionate individuals with strong communication skills; experience is a plus but not required.
- Other info: Opportunity for personal growth and development in a caring community.
The predicted salary is between 10 - 15 £ per hour.
We're looking for a compassionate and adaptable individual to join us as a Funeral Service Specialist, providing vital support across a network of funeral homes within our Jennings group. This role is offered on a casual basis — ideal for those looking to contribute meaningfully while working flexibly, covering busy periods, holidays, and staff absences. If you're someone who thrives in a people-focused environment and wants to help families during one of life's most emotional moments, we'd love to hear from you.
Why This Role Matters
At Dignity, every farewell matters. As a Funeral Service Specialist, you'll ensure that families always receive the same warmth, professionalism, and attention to detail — no matter which location they walk into.
The Role
This flexible role will see you stepping in across multiple funeral homes, supporting with funeral arrangements and daily branch operations. You'll work closely with families to guide them through the process, ensuring each service is planned with care and compassion.
Key Responsibilities
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals in line with individual wishes, cultural practices, and legal requirements
- Travel between funeral homes to provide cover as needed — supporting with arrangements, branch duties, and ceremonial activities
- Manage multiple funeral arrangements simultaneously at different stages of progress
- Liaise with ministers, celebrants, florists, and other suppliers
- Guide families through Funeral Plan options as trained
- Represent the brand and Dignity in each community with consistency and compassion
- Train in Funeral Conducting to assist with ceremonial duties during busy periods
- Maintain branch presentation, administration, and customer care standards across all locations
About You
- Brings compassion, professionalism, and calm under pressure
- Thrives in changing environments and enjoys supporting different teams
- Has excellent communication, administration, and organisational skills
- Is confident managing multiple tasks and arrangements at varying stages
- Holds a Full UK Driving Licence and is comfortable with regular travel between locations
- Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits
- Has flexibility to work occasional weekends
- Previous experience in funeral care, administration, or a customer-facing role is beneficial — but full training will be provided
What We Offer
- A meaningful role supporting families when they need it most
- Full training and development, including Funeral Plan Consultancy and Funeral Conducting
- The opportunity to work flexibly across a network of funeral homes
- Uniform and all necessary equipment provided
- 28 days annual leave (accrued)
- Company pension, employee assistance programme, and life assurance
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!
About Us
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service — one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Casual Funeral Service Specialist Level 1 in London employer: Dignity PLC
Contact Detail:
Dignity PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Funeral Service Specialist Level 1 in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the funeral service industry. A personal recommendation can go a long way in landing that role.
✨Tip Number 2
Be ready for an informal chat! When you apply through our website, be prepared for a casual conversation about your experiences and how you can bring compassion and professionalism to the role.
✨Tip Number 3
Show your passion! During interviews or chats, share why you want to support families during tough times. Your genuine interest can set you apart from other candidates.
✨Tip Number 4
Flexibility is key! Highlight your adaptability and willingness to cover different locations and roles. This shows you're ready to jump in wherever needed, which is super important in this line of work.
We think you need these skills to ace Casual Funeral Service Specialist Level 1 in London
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your compassionate side! Share any experiences where you've supported others, especially in tough times. This role is all about empathy, so make sure we feel that warmth in your words.
Tailor Your Application: Don’t just send a generic application! Take a moment to highlight how your skills and experiences align with the specific responsibilities of the Funeral Service Specialist role. We want to know why you’re the perfect fit for us!
Be Clear and Organised: When writing your application, keep it clear and organised. Use headings or bullet points if needed, and make sure your contact details are easy to find. A tidy application reflects your organisational skills, which are key for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at Dignity!
How to prepare for a job interview at Dignity PLC
✨Understand the Role
Before your interview, take some time to really understand what being a Funeral Service Specialist involves. Familiarise yourself with the key responsibilities like supporting families and managing multiple arrangements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Compassion
This role is all about empathy and support. Be prepared to share examples from your past experiences where you've demonstrated compassion, especially in challenging situations. This will highlight your suitability for a position that requires a caring approach.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios, such as dealing with a distressed family or managing multiple tasks at once. Think through these situations beforehand and have clear, calm responses ready to showcase your problem-solving skills and ability to work under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they ensure consistency across different locations. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
