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- Tasks: Deliver engaging training sessions on the Firehawk system to Dignity colleagues across the UK.
- Company: Dignity Funerals is modernising funeral care with innovative digital solutions.
- Benefits: Enjoy a competitive salary, car allowance, 22 days holiday, and personal development opportunities.
- Why this job: Be part of a meaningful transformation in funeral care while supporting your colleagues through change.
- Qualifications: Must have a UK driving license, experience in digital training, and strong communication skills.
- Other info: This role involves travel and working independently across various locations.
The predicted salary is between 24000 - 27600 £ per year.
IT Systems Trainer
Contract: Full-Time, 6-Month Fixed-Term Contract
Location: UK National (Field based position)
Salary: £30,000 – £33,000 + (£4,000 company car allowance)
Here at Dignity Funerals we are undergoing a major transformation to modernise the way we track and manage the care of the deceased. Our new system, Firehawk, is currently being rolled out in Scotland and will continue across the rest of the UK. To support our teams through this integral change, we are seeking passionate and professional IT SystemsTrainers to deliver structured training and support throughout this transition.
About the Role
As a Digital Systems Trainer, you will deliver engaging, in-person training sessions on the Firehawk system to Dignity colleagues. Working from designated regional training hubs, you will play a vital role in upskilling our teams in the digital tracking of deceased, jewellery & personal effects (JPE), and ashes, ensuring consistency and compliance across our business.
We aim to deliver one training session per day and each training hub assignment will last approximately 6–8 weeks before moving to the next regional location.
Key Responsibilities
Deliver scheduled in-person training sessions using provided materials.
Ensure colleagues understand and can confidently use the Firehawk system for all relevant processes.
Adapt training methods to suit varying levels of digital ability.
Support staff throughout the sessions, answering questions and guiding hands-on learning.
Ensure clarity around Business Continuity Procedures and regional responsibilities.
Monitor participant progress and provide feedback.
Gather and relay feedback from sessions to inform future system improvements.
What Success Looks Like
Staff feel confident and competent using the Firehawk system.
Positive feedback is received from training sessions.
High levels of engagement and participation are maintained throughout.
Administrators are equipped to support colleagues and manage system setup independently.
What We’re Looking For
A UK Driving License holder who has access to their own vehicle.
Experience in delivering systems or digital skills training.
Strong communication and interpersonal skills.
Ability to adapt teaching styles to different learning needs.
Confidence in working independently across multiple locations throughout the UK.
Organised, proactive, and passionate about supporting others through change.
Willingness to travel and stay away from home during regional assignments.
What We Provide to You (Pro-rata basis)
£30,000 – £33,000 per annum.
£4,000 Annual Car Allowance
22 Days Holiday + Bank Holidays.
Pension Scheme 4% matched.
Life Assurance X2 annual salary.
Free On-Site Parking at many sites UK-wide.
Access to our internal apprentice & personal development schemes.
If you\’re ready to play a key role in supporting colleagues through meaningful change and helping shape the future of funeral care, we’d love to hear from you!
What are the next steps?
To be considered for this role, please submit your application via the ‘apply’ button, where a member of our Talent Team will review your application.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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Learning & Development Trainer employer: Dignity PLC
Contact Detail:
Dignity PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Trainer
✨Tip Number 1
Familiarise yourself with the Firehawk system before your interview. Understanding its features and functionalities will not only boost your confidence but also demonstrate your proactive approach to learning, which is crucial for a trainer role.
✨Tip Number 2
Highlight your experience in delivering training sessions, especially in IT or digital skills. Be prepared to discuss specific examples of how you've adapted your teaching methods to cater to different learning styles, as this is a key requirement for the position.
✨Tip Number 3
Showcase your communication and interpersonal skills during any interactions with the hiring team. Being able to convey complex information clearly and engagingly is essential for a Learning & Development Trainer, so practice articulating your thoughts effectively.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage multiple training sessions across various locations. Mention any tools or strategies you use to stay organised, as this will reassure the employer of your ability to handle the demands of the role.
We think you need these skills to ace Learning & Development Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivering training, particularly in IT systems or digital skills. Emphasise your ability to adapt teaching styles to different learning needs, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting others through change and your enthusiasm for the role. Mention specific examples of how you've successfully trained others in the past and how you can contribute to the transformation at Dignity Funerals.
Showcase Communication Skills: Since strong communication and interpersonal skills are essential for this position, ensure that your application reflects these abilities. Use clear and concise language, and consider including examples of how you've effectively communicated complex information in previous roles.
Highlight Flexibility and Organisation: Given the nature of the role requires travel and working independently across multiple locations, emphasise your organisational skills and willingness to adapt to different environments. Mention any previous experiences that demonstrate your ability to manage time and tasks effectively.
How to prepare for a job interview at Dignity PLC
✨Know the Firehawk System
Familiarise yourself with the Firehawk system before the interview. Understanding its features and functionalities will help you demonstrate your knowledge and show how you can effectively train others to use it.
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in delivering training sessions. Highlight specific examples where you adapted your teaching style to meet different learning needs, as this is crucial for the role.
✨Emphasise Communication Skills
Strong communication and interpersonal skills are key for this position. Be ready to provide examples of how you've successfully engaged participants in past training sessions and how you handle questions or concerns.
✨Demonstrate Adaptability
Since the role involves travelling and working across multiple locations, share experiences that showcase your ability to adapt to new environments and challenges. This will reassure the interviewers of your flexibility and readiness for the job.
