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- Tasks: Support families during difficult times with empathy and professionalism.
- Company: Join Dignity, a trusted name in funeral services for over 200 years.
- Benefits: Earn a competitive salary, commission, and enjoy generous holiday allowance.
- Why this job: Make a real difference in people's lives during significant moments.
- Qualifications: Empathy, communication skills, and a willingness to learn are key.
- Other info: Flexible working hours and opportunities for professional development await you.
The predicted salary is between 13384 - 15384 £ per year.
We’re looking for an empathetic and well‑organised individual to join our team at J Haynes Funeral Directors as a Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Based at our branch in Eccleshall, you’ll take pride in the day‑to‑day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you’ll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters…
Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities…
This role calls for empathy, confidence, and attention to detail. It’s about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements – offering all relevant products
- Oversee day‑to‑day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity’s standards of professionalism, care, and service
Skills and Knowledge…
We’re looking for someone with:
- Comfortable with lone working
- Is local to the branch, ideally within locations: Eccleshall, Yarnfield, Mill Meece, Stone and local surrounding areas.
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills – confident with legal paperwork
- Confident working independently, with branch‑level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on‑call if needed)
- A Full UK Driving Licence (desirable, not essential) – Ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial – complete training is provided)
What We Offer…
- Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30‑33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
What are the next steps?
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.
Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end‑of‑life care.
Funeral Service Specialist Level One employer: Dignity PLC
Contact Detail:
Dignity PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Specialist Level One
✨Tip Number 1
Get to know the company! Research J Haynes Funeral Directors and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! Since this role involves supporting families during tough times, think about how you would approach sensitive conversations. Role-play with a friend or family member to get comfortable with these scenarios.
✨Tip Number 3
Network like a pro! Reach out to people in the funeral service industry or local community. Attend events or join online groups to make connections that could lead to job opportunities. You never know who might have a lead!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at J Haynes Funeral Directors. Don’t miss out on this opportunity!
We think you need these skills to ace Funeral Service Specialist Level One
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've supported others, especially in tough situations. This role is all about being there for families when they need it most.
Be Organised and Detail-Oriented: Highlight your organisational skills and attention to detail. Mention any relevant experience with administration or managing tasks, as these are key in ensuring everything runs smoothly at the branch.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'professionalism' and 'support', to show that you understand what we’re looking for in a Funeral Service Specialist.
Apply Through Our Website: We encourage you to hit that 'apply' button on our website! It’s the best way to ensure your application gets to the right people. Plus, it shows you're keen to join our team at J Haynes Funeral Directors!
How to prepare for a job interview at Dignity PLC
✨Show Your Empathy
As a Funeral Service Specialist, empathy is key. During the interview, share personal experiences where you've supported someone in a difficult time. This will demonstrate your ability to connect with grieving families and show that you understand the emotional weight of the role.
✨Know the Company
Familiarise yourself with J Haynes Funeral Directors and their values. Research their approach to funeral services and any community initiatives they are involved in. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions about how you'd handle sensitive situations. Think of examples where you've had to manage challenging conversations or provide support. Practising these scenarios will help you articulate your thought process and reassure the interviewers of your capability in handling such situations.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss your experience with managing multiple tasks, especially in high-pressure environments. Use specific examples to illustrate how you keep things running smoothly, as this will show your potential to excel in day-to-day operations.
