Funeral Service Operative Supervisor

Location: Mason Funeral Directors, Hartlepool

Job Type: Full-time, permanent, 38.33 hours per week

Salary: £27,485.68 per annum plus on-call payments

Why This Role Matters

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.

Your Impact and Responsibilities

• You’ll support every stage of the funeral process — from preparing vehicles and venues to assisting with ceremonial duties and family interactions.
• This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence.
• As a representative of both your local branch and the wider Dignity Group, you’ll help maintain our trusted presence in the community.
• You’ll support your team through training and mentoring, stay up to date with all training requirements for the role, and actively serve as the main point of contact for Level 1 Funeral Service Operatives within your branch and team.
• Support the Care Centre Managers and lead with diary coordination.
• Oversee the training and mentoring of the L1 Funeral Service Operatives in your team.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on inter-care.
• Bring the deceased into our care from the place of death — including private homes, hospitals, hospices, or public spaces — under varying circumstances.
• Maintain funeral vehicles and equipment to high standards.
• Act as a point of contact between the branch and the back of house.
• Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
• Support with chapel visits and interactions with families in a calm and respectful manner.
• Carry out all duties involving the deceased with the utmost care and professionalism.

Skills and Knowledge

• Confidence in overseeing team training and mentoring.
• Experience within a Team Leader role.
• Willing to train as a Funeral Plan Consultant and confident in a sales environment.
• Demonstrates empathy, professionalism, and composure under pressure.
• Respectful, caring approach when supporting both colleagues and families.
• Physically capable of manual handling tasks, including lifting and carrying.
• Comfortable working in direct contact with the deceased in a variety of conditions.
• Reliable, flexible, and able to work outside standard hours when needed.
• A Full UK Driving Licence (essential).

What We Offer

• Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes or pursue a qualification through our apprenticeship programme.
• Bonus potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Life assurance cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & wellbeing programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Holiday allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
• Pension scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.