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- Tasks: Support families during sensitive moments and assist with all stages of the funeral process.
- Company: Join Dignity, a trusted name in funeral services with over 200 years of history.
- Benefits: Enjoy competitive salary, generous holiday allowance, life assurance, and professional development opportunities.
- Why this job: Make a real difference by providing compassionate support to families in need.
- Qualifications: Experience in team leadership, empathy, and a full UK driving licence required.
- Other info: Flexible hours and a supportive work environment focused on care and professionalism.
The predicted salary is between 26409 - 29409 £ per year.
Location: Mason Funeral Directors, Hartlepool
Job Type: Full-time, permanent, 38.33 hours per week
Salary: £26,409.00 per annum plus on-call payments
We’re looking for a compassionate and reliable individual to join our team at Mason Funeral Directors as a Funeral Service Operative (Level Two). This role offers the opportunity to support families during one of life’s most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.
Key Responsibilities
- Support every stage of the funeral process — from preparing vehicles and venues to assisting with ceremonial duties and family interactions.
- Assist with training and mentoring; stay up to date with all training requirements for the role.
- Act as the main point of contact for Level 1 Funeral Service Operatives within your branch and team.
- Support in the diary coordination and lead with Care Centre Managers.
- Participate in the out-of-hours on-call rota, including nights and weekends, to support families and lead on inter-care.
- Bring the deceased into our care from the place of death, including private homes, hospitals, hospices, or public spaces, under varying circumstances.
- Maintain funeral vehicles and equipment to high standards.
- Act as a point of contact between the branch and the back-of-house.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
- Support with chapel visits and interact with families in a calm and respectful manner.
- Carry out all duties involving the deceased with the utmost care and professionalism.
Skills and Knowledge
- Confidence in overseeing team training and mentoring.
- Experience within a Team Leader role.
- Willingness to train as a Funeral Plan Consultant and confidence in a sales environment.
- Demonstrates empathy, professionalism, and composure under pressure.
- Respectful, caring approach when supporting both colleagues and families.
- Physically capable of manual handling tasks, including lifting and carrying.
- Comfortable working in direct contact with the deceased in a variety of conditions.
- Reliable, flexible, and able to work outside standard hours when needed.
- Full UK Driving Licence (essential).
What We Offer
- Professional development: comprehensive induction plan and opportunity to complete in-house development programmes or pursue an apprenticeship qualification.
- Bonus potential: unlock the possibility of earning additional bonuses.
- Life assurance cover: enjoy peace of mind with our life assurance cover.
- Health & wellbeing programme: benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday allowance: start with a generous leave entitlement of 30-33 days per year, inclusive of bank holidays.
- Pension scheme: plan for the future with our contributory pension scheme.
Next Steps
To join us in this role, apply by clicking the 'apply' button. A member of our Talent Acquisition Team will be in touch!
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. As part of the Dignity Group, we also operate Farewill, the country’s most prominent will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care.
Legal Statements
Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. If there’s anything you need to make the process more accessible, please let us know.
FCA Statement: The FCA regulates us so that some roles may be subject to background checks. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications, to close or extend the closing dates for positions; therefore, we recommend submitting an early application.
Funeral Service Operative Level Two employer: Dignity PLC
Contact Detail:
Dignity PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Service Operative Level Two
✨Tip Number 1
Network like a pro! Reach out to people in the funeral service industry, attend local events, or join relevant online groups. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to the role. Think about how you would handle sensitive situations with families and be ready to share your thoughts on compassion and professionalism.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, express why you want to work in this field and how you can contribute to their mission of supporting families with care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our compassionate team at Mason Funeral Directors.
We think you need these skills to ace Funeral Service Operative Level Two
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy shine through. This role is all about supporting families during tough times, so share any relevant experiences that highlight your caring nature.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to outline your skills and experiences without unnecessary fluff. Remember, less is often more!
Tailor Your Application: Make sure to customise your application for this specific role. Highlight how your background aligns with the responsibilities mentioned in the job description, especially around team leadership and family interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Dignity!
How to prepare for a job interview at Dignity PLC
✨Understand the Role's Sensitivity
Before your interview, take some time to reflect on the emotional weight of the role. Familiarise yourself with the key responsibilities and think about how you can demonstrate compassion and professionalism during your discussions.
✨Showcase Your Team Leadership Skills
Since this position involves mentoring Level 1 Funeral Service Operatives, be prepared to share examples of your leadership experience. Think of specific situations where you’ve successfully guided a team or supported colleagues, as this will highlight your capability in overseeing training.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle sensitive situations. Prepare by thinking through scenarios you might face in the role, such as interacting with grieving families or managing unexpected challenges during a service. Practising your responses can help you feel more confident.
✨Demonstrate Your Flexibility and Reliability
This role requires working outside standard hours, so be ready to discuss your availability and willingness to adapt. Share any past experiences where you’ve shown reliability and flexibility, as this will reassure them of your commitment to supporting families at all times.
