At a Glance
- Tasks: Support families during sensitive moments and oversee funeral operations with compassion.
- Company: Join E H Crouch Funeral Director, a trusted name in the community.
- Benefits: Competitive salary, professional development, bonuses, and life assurance cover.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in people's lives while working in a meaningful role.
- Qualifications: Experience in a supervisory role and a caring, respectful approach.
The predicted salary is between 27485 - 27485 £ per year.
Location: E H Crouch Funeral Director, Baldock, Hertfordshire
Job Type: Full-time, permanent
Salary: £27,485.68 per annum plus on-call payments
We're looking for a compassionate and reliable individual to join our team at E H Crouch Funeral Director, Baldock, Hertfordshire as a Funeral Operations Supervisor (FSO Level 2). This role offers the opportunity to support families during one of life's most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.
Why This Role Matters...
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.
Your Impact and Responsibilities...
- You’ll support every stage of the funeral process, from preparing vehicles and venues to assisting with ceremonial duties and family interactions.
- This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence.
- As a representative of both your local branch and the wider Dignity Group, you’ll help maintain our trusted presence in the community.
- You’ll support your team through training and mentoring, stay up to date with all training requirements for the role, and actively serve as the main point of contact for Level 1 Funeral Service Operatives within your branch and team.
- Support the Care Centre Managers/Service Delivery Leads and lead with diary coordination.
- Oversee the training and mentoring of the Funeral Service Operatives in your team.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on inter-cares.
- Bring the deceased into our care from the place of death, including private homes, hospitals, hospices, or public spaces, under varying circumstances.
- Maintain funeral vehicles and equipment to high standards.
- Act as a point of contact between the branch and the back of house.
- Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
- Support with chapel visits and interactions with families in a calm and respectful manner.
- Carry out all duties involving the deceased with the utmost care and professionalism.
Skills and Knowledge...
- Confidence in overseeing team training and mentoring.
- Experience within a Supervisor role.
- Willing to train as a Funeral Plan Consultant and confident in a sales environment.
- Demonstrates empathy, professionalism, and composure under pressure.
- Respectful, caring approach when supporting both colleagues and families.
- Physically capable of manual handling tasks, including lifting and carrying.
- Comfortable working in direct contact with the deceased in a variety of conditions.
- Reliable, flexible, and able to work outside standard hours when needed.
- A Full UK Driving Licence (essential).
What We Offer...
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
Funeral Operations Supervisor employer: Dignity PLC
Dignity Plc is an excellent employer that values compassion and community support, making it a rewarding place to work as a Casual Funeral Service Assistant in Conwy. With flexible hours, comprehensive training, and ongoing support, employees can balance their commitments while contributing meaningfully to families during difficult times. The supportive work culture fosters personal growth and ensures that every team member feels valued and equipped to make a positive impact.
