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- Tasks: Lead teams to transform IT service delivery and ensure top-notch support.
- Company: A leading UK funeral provider with a focus on service excellence.
- Benefits: Up to £65k salary, bonuses, healthcare, and pension schemes.
- Why this job: Make a real difference in IT support for over 4,000 colleagues.
- Qualifications: Solid ITIL knowledge and people management experience required.
- Other info: Hybrid role based in Birmingham with great career growth potential.
The predicted salary is between 39000 - 65000 £ per year.
A leading UK funeral provider is seeking an IT Service Delivery Manager to drive service delivery transformation. In this hybrid role based in Birmingham, you will lead teams ensuring high-quality IT support for over 4,000 colleagues.
Ideal candidates will possess:
- Solid ITIL knowledge
- People management experience
- A track record of service improvement
We offer a competitive salary of up to £65,000, company bonuses, and excellent benefits including healthcare and pension schemes.
IT Service Delivery Lead — Hybrid UK, Up to £65k in Birmingham employer: Dignity PLC
Contact Detail:
Dignity PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Lead — Hybrid UK, Up to £65k in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to ITIL and service improvement. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your people management skills! Be ready to share examples of how you've led teams and improved service delivery in past roles. Real-life stories resonate well with interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Delivery Lead — Hybrid UK, Up to £65k in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ITIL knowledge and people management experience. We want to see how your skills align with the role of IT Service Delivery Lead, so don’t be shy about showcasing your achievements in service improvement!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving service delivery transformation. Let us know how your past experiences have prepared you for this hybrid role and how you can contribute to our team.
Showcase Your Leadership Skills: As an IT Service Delivery Lead, you’ll be managing teams. Make sure to include examples of your leadership style and how you've successfully led teams in the past. We love to see candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Dignity PLC
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in previous roles, especially in service delivery and improvement. This will show that you understand the framework and can leverage it effectively.
✨Showcase Your People Management Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your leadership style and ability to manage people effectively.
✨Highlight Service Improvement Achievements
Come armed with concrete examples of service improvements you've implemented. Quantify your achievements where possible—like reduced response times or increased customer satisfaction scores—to illustrate your impact on service delivery.
✨Understand the Company Culture
Research the funeral provider's values and mission. Be ready to explain how your personal values align with theirs. This will help you connect with the interviewers and show that you're not just a fit for the role, but also for the company culture.