At a Glance
- Tasks: Support families with empathy and professionalism while arranging meaningful funerals.
- Company: H Dale Funeral Directors, a compassionate team in Longton.
- Benefits: Competitive salary, generous holiday allowance, and professional development opportunities.
- Other info: Flexible hours with potential for career growth and community involvement.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathy, communication skills, and a willingness to learn.
The predicted salary is between 13936 - 13936 £ per year.
We’re looking for an empathetic and well‑organised individual to join our team. You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Your Impact and Responsibilities
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices and legal requirements – offering all relevant products with clarity, compassion and precision
- Oversee day‑to‑day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants and florists
- Lead chapel visits as required, supporting families with their requests
- Raise awareness of funeral plans and contribute to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity’s standards of professionalism, care and service
Skills and Knowledge
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills – confident with legal paperwork
- Confidence to work independently with branch-level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on‑call if needed)
- A full UK driving licence (desirable, not essential) – ability to travel to client homes and local branches is important
- Experience in customer service, care or admin (beneficial – complete training is provided)
What We Offer
- Professional development – comprehensive induction plan and opportunity to complete in‑house development programmes; possibility to pursue a qualification through our apprenticeship programme
- Memorialisation commission potential: up to £2,000.00 OTE per annum
- Bonus potential – possibility of earning additional bonuses, rewarding hard work and achievements
- Life assurance cover – peace of mind for your family’s future
- Health & wellbeing programme – employee assistance programme supporting health and wellbeing
- Holiday allowance – generous leave entitlement of 30‑33 days per year, inclusive of bank holidays
- Pension scheme – contributory pension scheme to help you save for a secure retirement
Equality, Diversity and Inclusion Statement
We believe that diverse teams make better decisions, build better products, and create a more inclusive workplace. Whoever you are, wherever you’re from, or whatever your life looks like, we’d love to hear from you. If there’s anything you need to make the process more accessible, please let us know.
We think you need these skills to ace Funeral Service Specialist in Stoke-on-Trent
Empathy
Attention to Detail
Communication Skills
Organisational Skills
Administrative Skills
Customer Service Experience
Calmness in Sensitive Situations
