Cluster Manager in London

Location: Central London Region

Job Type: Full-Time, permanent

Salary: Competitive annual salary dependent on experience + £4500 car allowance

Are you an innovative and seasoned leader with a passion for delivering exceptional service and driving business growth? Are you motivated by delivering high performance through strong and engaging leadership of your teams? Then we’d love to hear from you.

Our Cluster Managers play a vital role in developing our funeral brands and high-performing teams across multiple sites in the region. They help us to achieve our vision to be the most trusted, respected and valued end of life service provider in the UK.

Delivering exceptional client service is at the heart of what we do. We want our clients to be confident that they can rely on us to understand their needs, take care of all their arrangements; and be confident that they can trust us to look after their loved ones.

We operate as One Team to meet the clients' needs; every colleague is responsible for providing an efficient and effective service to our clients and making sure the deceased in our care are well looked after. We also care for each other, taking pride in the quality of service and standards we deliver and in ourselves and our working environments.

Qualifications

• Have previous multi-site management experience leading multiple brands and teams to success.
• Can continuously embed a positive, engaging, and inclusive working environment where collaboration is key.
• Have operated in a customer‑centric role that has delivered exceptional client service levels.
• Have demonstrable leadership and management capability and are comfortable working within a changing environment.
• Can demonstrate the ability to create, implement and deliver strategic growth and performance in the community in which they operate.
• Are an agile, well‑organised, and motivational leader who can engage, coach and develop individuals to deliver results.
• Have strong commercial acumen and can understand and implement practices that make a business successful.
• Can effectively manage costs and operate in a regulated environment.
• Have a full UK Manual Driving Licence - Site travel is included in this role.

Benefits

• Time to recharge – 25 days’ annual leave plus bank holidays, giving you the head space to reset and maintain balance.
• Supporting you on the move – £4,500 car allowance (role dependent) to support travel across your locations.
• Rewarding performance – Opportunity to earn up to 10% annual bonus, reflecting your impact on operational delivery and results.
• Healthcare when it matters – Private medical cover for you, providing reassurance and quicker access to treatment.
• Planning for your future – 4% matched pension contribution to help you build long‑term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers.
• Support when you need it – 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Progressing your career – Clear development and progression pathways within a national, multi‑site organisation.
• Making work easier – Free on‑site parking available at most of our locations.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.