At a Glance
- Tasks: Support families with empathy and professionalism while arranging meaningful funerals.
- Company: Join Longhurst of Epsom Funeral Directors, a compassionate team dedicated to care.
- Benefits: Earn a competitive salary, bonuses, and enjoy generous holiday leave.
- Other info: Flexible hours, professional development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathy, strong communication skills, and a willingness to learn are essential.
The predicted salary is between 15579 - 15579 £ per year.
We’re looking for an empathetic and well‑organised individual to join our team at Longhurst of Epsom Funeral Directors as a Funeral Service Specialist. You’ll be the first point of contact for families, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Responsibilities
- Support families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements, offering relevant products
- Oversee day‑to‑day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits as required, supporting families with their requests
- Raise awareness of funeral plans and contribute to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity’s standards of professionalism, care, and service
Skills and Knowledge
- Compassion, calmness, and empathy in emotionally sensitive situations
- Strong communication, organisation, and administrative skills – confident with legal paperwork
- Confidence working independently, with branch‑level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on‑call if needed)
- A full UK driving licence (desirable, not essential) – ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial – complete training is provided)
What We Offer
- Professional development: a comprehensive induction plan and the opportunity to complete in‑house development programmes, or pursue a qualification through our apprenticeship programme.
- Memorialisation commission potential: up to £2,000 OTE per annum
- Bonus potential: unlock the possibility of earning additional bonuses, rewarding hard work and achievements.
- Life assurance cover: peace of mind with our life assurance cover, securing your family’s future.
- Health & wellbeing programme: employee assistance programme that supports health and wellbeing.
- Holiday allowance: generous leave entitlement of 30‑33 days per year, inclusive of bank holidays.
- Pension scheme: contributory pension scheme to save for a secure retirement.
Legal and Equality Statements
- FCA statement: The FCA regulates us so that some roles may be subject to background checks.
- Equality, diversity and inclusion statement: We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
Funeral Service Specialist in Epsom employer: Dignity Group
At Longhurst of Epsom Funeral Directors, we pride ourselves on being an empathetic and supportive employer, dedicated to providing our team with a nurturing work environment. Our part-time Funeral Service Specialist role offers not only competitive pay and commission opportunities but also extensive professional development through in-house training and apprenticeship programmes. With a strong focus on employee wellbeing, including generous holiday allowances and life assurance cover, we ensure that our staff feel valued and supported while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Specialist in Epsom
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dignity Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dignity Group and let us see your personality shine through!
We think you need these skills to ace Funeral Service Specialist in Epsom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dignity Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Dignity Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dignity Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dignity Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dignity Group will surely appreciate.
