IT Service Desk Engineer β€” First-Line IT Support in Birmingham

IT Service Desk Engineer β€” First-Line IT Support in Birmingham

Birmingham Full-Time 25000 - 35000 Β£ / year (est.) No working from home possible
Dignity Group

At a Glance

  • Tasks: Provide first-line IT support and troubleshoot issues for colleagues.
  • Company: Dignity Group, a supportive and collaborative workplace in Birmingham.
  • Benefits: Permanent role with competitive salary and opportunities for growth.
  • Other info: Office-based role with some travel, perfect for tech enthusiasts.
  • Why this job: Join a dynamic team and enhance your IT skills while helping others.
  • Qualifications: Strong communication skills and a passion for technology.

The predicted salary is between 25000 - 35000 Β£ per year.

Dignity Group is seeking an IT Service Desk Engineer to join our Birmingham-based IT team, providing first-line support to colleagues across the business.

You will troubleshoot issues via phone, email, remote support and face-to-face interactions, owning incidents through to resolution and ensuring an excellent user experience.

This is a permanent, office-based role in Sutton Coldfield with some travel.

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IT Service Desk Engineer β€” First-Line IT Support in Birmingham employer: Dignity Group

At Dignity, we pride ourselves on being a values-led organisation that prioritises employee growth and well-being. As a Director of Property Services, you will play a pivotal role in shaping our national infrastructure strategy while enjoying a competitive salary, extensive benefits including a Β£6,000 car allowance, and the flexibility of hybrid working. Join us in making a meaningful impact in a supportive work culture that values compassion and professionalism.

Dignity Group

Contact Details:

Dignity Group Recruitment Team

We think you need these skills to ace IT Service Desk Engineer β€” First-Line IT Support in Birmingham

Troubleshooting Skills
Customer Service Skills
Communication Skills
Remote Support
Incident Management
Problem-Solving Skills
Technical Support