At a Glance
- Tasks: Lead HR services, modernise operations, and enhance employee experiences.
- Company: Dignity, a forward-thinking organisation redefining support for families.
- Benefits: Up to £65,000 salary, 25 days leave, private medical cover, and bonuses.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact on HR processes and colleague experiences.
- Qualifications: Leadership experience in HR operations and strong data analysis skills.
The predicted salary is between 65000 - 65000 £ per year.
Position
HR Services Manager
Location
Sutton Coldfield, Birmingham
Job Type
Full-Time, Permanent
Salary
Up to £65,000 per annum
At Dignity, we're redefining what it means to support families at life's most important moments.
Behind that ambition sits a People function that is evolving, simplifying processes, modernising technology, improving colleague experience and building the foundations to support future growth.
The Opportunity
Reporting to the Chief People and Transformation Officer, you will sit on the People Leadership Team.
You'll lead a team responsible for HR systems, administration, analytics and service delivery whilst ensuring the function is scalable, efficient and fit for future growth.
Responsibilities
- Developing and delivering the HR Services strategy.
- Modernising HR operations through automation, workflow improvements and self‑service.
- Creating simple, scalable and highly effective employee and manager experiences.
- Driving continuous improvement across processes, systems and service delivery.
- Leading HR administration, HR systems and people analytics.
- Using data and insight to improve decision‑making and business performance.
- Building a service culture focused on responsiveness, quality and accountability.
- Why this role is different
As we modernise the business, the HR Services function must evolve too.
You'll own the roadmap for HR Services technology, automation and service delivery improvement, removing friction from colleague processes and ensuring managers have the tools, systems and support they need to succeed.
This role offers genuine influence, visibility and the opportunity to leave a lasting mark on how HR operates across a national organisation.
- What You'll Bring
- Significant leadership experience across HR Operations, HR Shared Services or People Services.
- Accountability for HR systems, service delivery and operational performance.
- Experience driving continuous improvement, process simplification and automation.
- A track record of building service‑focused teams and embedding accountability.
- Strong HR systems and HRIS expertise, including self‑service and workflow technologies.
- The ability to use data and insight to identify problems, influence decisions and improve outcomes.
- Strong stakeholder management skills, with the confidence to work across HR, Finance, IT and business leadership teams.
- You’ll Be Someone Who
- Loves making complex processes simpler.
- Sees technology as an enabler, not just a system.
- Builds trust quickly and leads with clarity.
- Balances strategic thinking with strong operational delivery.
- Is passionate about creating a great colleague experience while improving efficiency, control and service quality.
- Uses data and insight to challenge the status quo and drive meaningful improvement.
- Thrives in evolving environments and brings pace, pragmatism and accountability.
- Rewarding Leadership with Real Impact and Progression
- 25 days' annual leave plus bank holidays.
- Opportunity to earn up to 10% annual bonus.
- Private medical cover.
- 4% matched pension contribution.
- Life assurance cover at 2x your salary.
- Access to My Staff Shop for savings on high‑street and online retailers.
- 24/7 Employee Assistance Programme and occupational health services.
- Strong focus on development, progression and building leadership capability.
- Additional well‑being benefits including eye care support, flu jab reimbursement and lifestyle discounts.
- Free on‑site parking where available.
- Equality, Diversity and
- Inclusion
Statement: Our vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion and to take decisive, informed and bold action to promote inclusion and belonging.
FCA Statement: Dignity is part of a group that includes FCA‑regulated activities.
Some roles may be subject to relevant training, screening, conduct and regulatory requirements.
This will be confirmed as part of the recruitment process.
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HR Services Manager in Birmingham employer: Dignity Group
At Dignity, we pride ourselves on being a values-led organisation that prioritises employee growth and well-being. As a Director of Property Services, you will play a pivotal role in shaping our national infrastructure strategy while enjoying a competitive salary, extensive benefits including a £6,000 car allowance, and the flexibility of hybrid working. Join us in making a meaningful impact in a supportive work culture that values compassion and professionalism.
StudySmarter Expert Advice🤫
We think this is how you could land HR Services Manager in Birmingham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Dignity Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Dignity Group.
We think you need these skills to ace HR Services Manager in Birmingham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Dignity Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Dignity Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Dignity Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Dignity Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Dignity Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Dignity Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Dignity Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Dignity Group and how you would contribute to adapting HR strategies.
