Compliance Monitoring Manager in Birmingham

Role

Compliance Monitoring Manager

Work Type

Permanent (38.75hours per week)

Location

Sutton Coldfield, Birmingham (3 day on site, Hybrid working)

Salary

Up to £60k per annum

Join Dignity as a Compliance Monitoring Manager and play a pivotal role in strengthening our second line of defence, delivering independent assurance, and ensuring fair customer outcomes remain at the heart of everything we do.

In this role you would report directly to the Risk & Compliance Director, leading the development and delivery of our Compliance Monitoring Framework, challenge and assess first‑line controls, and provide critical insight to senior stakeholders on regulatory risks and customer outcomes.

This is a highly visible role offering the opportunity to influence business‑wide compliance standards while working across FCA Consumer Duty, FPCOB, SM&CR, DISP, PROD, SYSC, and wider regulatory requirements.

• What You’ll Be Doing
• Develop and deliver compliance monitoring reviews in line with the annual Compliance Monitoring Plan.
• Test and assess the effectiveness of first‑line controls against FCA and regulatory requirements.
• Review customer journeys, outcomes, and Consumer Duty obligations to ensure customers are treated fairly.
• Identify compliance risks, control weaknesses, and regulatory gaps, recommending practical improvements.
• Track monitoring findings and management actions, challenging delays and escalating overdue remediation activities.
• Produce clear monitoring reports, insights, and recommendations for senior management, committees, and governance forums.
• Provide independent challenge and assurance to business stakeholders on regulatory compliance and risk management practices.
• Monitor regulatory developments across FCA, Consumer Duty, FPCOB, DISP, PROD, SYSC, SM&CR, and other relevant frameworks, ensuring ongoing compliance.
• What We’re Looking For
• Proven experience in Compliance Monitoring, Compliance Assurance, Quality Assurance, Risk, Audit, or a similar regulatory environment.
• Strong knowledge of FCA regulations, including Consumer Duty, SM&CR, Conduct Rules, and Principles for Businesses.
• Experience developing and delivering compliance monitoring plans, testing programmes, and risk‑based reviews.
• Ability to identify compliance risks, assess control effectiveness, and drive remediation of regulatory findings.
• Experience producing high‑quality monitoring reports and presenting findings to senior stakeholders, committees, or boards.
• Strong understanding of customer outcomes, conduct risk, and regulatory requirements within a regulated financial services environment.

Why this role?

In this role you would play a key role in shaping a strong culture of compliance, protecting customer interests, and influencing business‑wide regulatory standards, all while working closely with senior leadership in a high‑impact, evolving FCA‑regulated environment.

What You Can Expect From Us

Whether you’re stepping into broader responsibility or deepening your expertise, we’ll support you with a benefits package designed to help you thrive, both professionally and personally.

• Time to recharge- 25 days’ annual leave plus bank holidays, giving you the space to rest and maintain a healthy balance.
• Recognising your impact- Opportunity to earn a yearly bonus of up to £500.
• Healthcare when it matters- Private medical cover for you, giving peace of mind and quicker access to treatment.
• Planning for your future- 4% matched pension contribution to help you build long‑term financial security.
• Peace of mind- Life assurance cover at 2x your salary to support your loved ones.
• Support when you need it- Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Developing your potential- Ongoing development opportunities, including apprenticeships and clear career progression pathways.
• Everyday savings and perks- Access to My Staff Shop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jabs and additional lifestyle discounts.
• Making work easier- Free on‑site parking available at most of our locations.

Why Dignity?

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our head office teams, across functions like finance, HR, marketing and IT, make sure the people working directly with families have what they need to do that well.

Dignity is going through a real period of change.

We’re building better systems, simplifying how things work, and strengthening the business for the long term, and head office plays a big part in making that happen.

We look for people who take pride in their work, support their colleagues, and want to keep learning.

You’ll be part of a close team, and you’ll be able to see the difference your work makes, even when you’re not working with families directly.

If you’re looking for a role with variety, a supportive team, and the chance to grow, Dignity is a good place to be.

FCA Statement

Dignity is part of a group that includes FCA‑regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements.

This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.

We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.

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