Position: Customer Service Agent - Night Shifts
Location: Birmingham. Remote, with occasional travel to the office; on-site training throughout induction
Job Type: Full-Time, working 4 on, 4 off.
Hours: 22:00 - 08:30
Contract: Fixed-Term Contract (12 months)
Salary: £24,078.60 per annum + a night shift supplement of £5,177.52 per annum, split across monthly payments
Be the Voice That Helps When It Matters Most
At Life Services Group, our mission is to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Our vision is to become the UK's leading end-of-life company, helping one in three people across the UK to plan for and deal with death.
We've recently come together as Life Services Group, bringing trusted names including Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill under one roof. It's an exciting new chapter, and we're growing the team who are often the very first people a family speaks to.
When someone calls us, it's often because a person they love has just died. Sometimes they're calmly planning ahead for their own death. Either way, the first conversation matters. A kind, clear, unhurried voice on the other end of the phone can change how supported a family feels at one of the hardest moments of their lives. We're looking for Customer Service Agents who want to be that voice.
The Opportunity
You'll join our Central Operations team, a friendly, professional group of people who care for callers 24 hours a day, 365 days a year. Reporting to our Customer Service Manager, you'll answer calls from families, help them with what they need, and sort as much as you can in that first conversation.
You don't need to have worked in the funeral sector. What matters most is that you're a great listener, you're comfortable talking openly about death and dying, and you stay calm and kind when someone is upset. We'll give you full training on our services, our procedures and how to support people who may be vulnerable, and we'll keep supporting you as you grow in the role.
What You'll Be Doing
As a Customer Service Agent, you will: Answer calls from families and customers...
Customer Service Agent - NIGHTS in Sutton Coldfield employer: Dignity Funerals
Dignity is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where collaboration and training are key. As a Regional Sales Manager, you will not only drive meaningful sales in the funeral sector but also have the opportunity to enhance your skills through comprehensive training and coaching initiatives. With a competitive salary and a company car allowance, Dignity ensures that its employees feel valued and empowered to make a positive impact in their communities across the Central Region.
