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- Tasks: Support customers with empathy and introduce services during challenging times.
- Company: Leading funeral service provider in Birmingham with a caring approach.
- Benefits: Full-time, permanent role with competitive pay and supportive team.
- Why this job: Make a meaningful impact by helping clients through difficult moments.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Shift work required, including Saturdays, in a respectful environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading funeral service provider in Birmingham is seeking a Customer Sales & Retention Consultant. This full-time, permanent role involves responding to customer inquiries by phone and email with empathy and care. You will proactively introduce services and support clients during difficult times, ensuring they receive respectful and dignified service.
Candidates should possess strong customer service skills and be willing to learn about products and services. This role includes shift work with Saturdays required.
Customer Sales & Retention Consultant – On-Site Birmingham in Sutton Coldfield employer: Dignity Funerals
Contact Detail:
Dignity Funerals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales & Retention Consultant – On-Site Birmingham in Sutton Coldfield
✨Tip Number 1
Make sure you research the company and its values before your interview. Understanding their mission will help you connect with the role and show that you genuinely care about providing respectful service.
✨Tip Number 2
Practice your communication skills! Since this role involves responding to customer inquiries, being able to convey empathy and clarity over the phone or via email is crucial. Role-play with a friend to get comfortable.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows you're engaged and interested in the position, plus it gives you a chance to learn more about how they support their clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals who want to make a difference in people’s lives.
We think you need these skills to ace Customer Sales & Retention Consultant – On-Site Birmingham in Sutton Coldfield
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to connect with customers on an emotional level. We want to see how you can provide support during tough times, so share any relevant experiences that showcase your empathy and care.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This will help us understand how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your customer service skills align with what we’re looking for in a Customer Sales & Retention Consultant. This shows us that you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dignity Funerals
✨Show Empathy in Your Responses
Given the sensitive nature of the role, it's crucial to demonstrate empathy during your interview. Prepare examples from your past experiences where you handled difficult customer situations with care and understanding. This will show that you can connect with clients on a personal level.
✨Know the Services Inside Out
Familiarise yourself with the services offered by the funeral service provider. Research their offerings and think about how you can introduce these services to potential clients. Being knowledgeable will not only impress the interviewers but also help you answer questions confidently.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. Respond thoughtfully to their questions, showing that you value their input and are genuinely interested in the conversation.
✨Prepare for Shift Work Questions
Since the role involves shift work, be ready to discuss your availability and flexibility. Think about how you can manage your time effectively and be prepared to explain why you're comfortable working Saturdays. This will demonstrate your commitment to the role and willingness to adapt.
