At a Glance
- Tasks: Lead a compassionate team in delivering meaningful funeral services and support families during sensitive times.
- Company: Join Dignity, a trusted name in funeral care with a focus on compassion and respect.
- Benefits: Competitive salary, on-call payments, and opportunities for personal growth and training.
- Other info: Dynamic role with hands-on responsibilities and community engagement.
- Why this job: Make a real difference in people's lives by providing support and guidance during their toughest moments.
- Qualifications: Empathy, reliability, and experience in team leadership or customer service.
The predicted salary is between 40500 - 49500 £ per year.
All candidates should make sure to read the following job description and information carefully before applying.
- Position: Funeral Operations Team Leader
- Job
- Type: 38.33 Hours per week
Salary: £29,159.93 per annum + on-call payments
We're looking for a compassionate and reliable individual to join our team as a Funeral Operations Team Leader (FSO Level 3).
This role offers the chance to support families at one of life's most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care.
Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
You'll support every stage of the funeral process, from preparing vehicles and venues to assisting with ceremonial duties and family interactions.
This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence.
As a representative of both your local branch and the wider Dignity Group, you'll help maintain our trusted presence in the community.
You'll support your team through training and mentoring, stay up to date with all training requirements for the role and be the main point of contact for all Funeral Service Operatives within your branch and team.
Conducting regular one-to-ones, team meetings and supporting the Funeral Director within your branch.
Key
Responsibilities
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination.
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team.
- Carry out one-to-ones with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met.
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on inter cares.
- Complete Garage orders to support operational efficiency and be able to lead back of house, including service delivery. xgikmsk
- Support the Funeral Director in delivering a seamless service and ceremonial work.
- Manage the rotas and staffing to ensure cost of funeral delivery is managed, and over Please click on the apply button to read the full job description
Funeral Operations Team Leader (FSO Level Three) in Stroud employer: Dignity Funerals
Dignity is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where collaboration and training are key. As a Regional Sales Manager, you will not only drive meaningful sales in the funeral sector but also have the opportunity to enhance your skills through comprehensive training and coaching initiatives. With a competitive salary and a company car allowance, Dignity ensures that its employees feel valued and empowered to make a positive impact in their communities across the Central Region.
