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Position: Cluster Manager
Location: North West London. You'll cover 10 funeral homes and 1 care centre across Southall & Hounslow and Middlesex & Wembley, with regular travel between sites.
Job Type: Full-Time, 38.33 Hours per week
Salary: £60,000 + Car Allowance
Be there when families need you most, and lead the teams who make it happen
As Cluster Manager, you'll lead our North West London funeral homes: 10 branches in and around Southall, Heston, Isleworth, Slough, Harrow, Ruislip, Willesden and Wembley, plus our care centre at Chaplin Road, carrying out around 900 funerals a year. You'll lead the Funeral Directors and Senior Funeral Directors across the cluster, and through them every colleague in your branches.
The role at a glance: 10 branches
- 1 care centre
- 2 local business groups
- around 900 funerals a year Your patch brings together trusted local names that have served their communities for generations, including A. Spicer & Son, H.G. Brown & Sanders, Henry Paul, James Crook, Hounslow Funeral Service, Asian Funeral Service and Nubian Funerals. When someone dies, families need to know they can rely on us completely. Your job is to make sure every team delivers that, every day, while building strong, successful local businesses.
What you'll do
- Lead and develop your teams, through recruitment, coaching, 1:1s and appraisals
- Drive operational excellence, owning care, compliance and presentation standards, and keeping every branch audit-ready
- Grow market share and local reputation, with your own local marketing plan and a strong community presence
- Deliver commercial success, owning revenue, cost and funeral plan targets
- Set the standard for professionalism, empathy and integrity
What you'll bring
- Proven experience managing multiple sites or branches in a customer-facing, service-led environment
- Experience leading other managers, not just front-line teams
- A track record of hitting revenue, cost and sales targets, and confidence reading a P&L
- A good understanding of operational and regulatory standards
- A full UK driving licence, and flexibility to work some evenings, weekends and on-call
Experience in funeral services or another regulated, care-led sector, funeral plan sales, or an ILM or CMI qualification would be a bonus. xgikmsk You'll find full details in the job description.
What you'll get
- 25 days' annual leave plus bank holidays
- [£4,500] car allowance for travel between your sites
- Annual bonus of up to [10%]
- Private medical cover for you
- Pension with contributions matched up to 4%
- Life assurance of twice your salary
- My Sta Please click on the apply button to read the full job description
Cluster Manager in Southall employer: Dignity Funerals
Dignity is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where collaboration and training are key. As a Regional Sales Manager, you will not only drive meaningful sales in the funeral sector but also have the opportunity to enhance your skills through comprehensive training and coaching initiatives. With a competitive salary and a company car allowance, Dignity ensures that its employees feel valued and empowered to make a positive impact in their communities across the Central Region.
