Position: Funeral Operations Supervisor
Location: M & D MacLeod Funeral Directors, Portree, Isle Of Skye
Job Type: Full-time, permanent
Salary: £27,485.68 per annum plus on-call payments
We're looking for a compassionate and reliable individual to join our team at M & D MacLeod Funeral Directors, Portree, Isle Of Skye, as a Funeral Operations Supervisor (FSO Level 2) . This role offers the opportunity to support families during one of life's most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire way.
Your Impact and Responsibilities
You'll support every stage of the funeral process, from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you'll help maintain our trusted presence in the community.
You'll support your team through training and mentoring, stay up to date with all training requirements for the role, and actively serve as the main point of contact for Level 1 Funeral Service Operatives within your branch and team.
As a Funeral Operations Supervisor, you will: Support the Care Centre Managers/Service Delivery Leads and lead with diary coordination.
Oversee the training and mentoring of the Funeral Service Operatives in your team.
Participate in an out-of-hours on-call rota (including nights/weekends) to support families, including taking first calls and leading on in to in-to-care.
Bring the deceased into our care from the place of death, including private homes, hospitals, hospices, or public spaces, under varying circumstances.
Maintain funeral vehicles and equipment to high standards.
Act as a point of contact between the branch and the back of house.
Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
Support with chapel visits and interactions with families in a calm and respectful manner.
Carry out all duties involving the deceased with the utmost care and professionalism.
Skills and Knowledge
We're looking for someone with/is: A Full UK Driving Licence (Essential).
Confidence in overseeing team training and mentoring.
Experience within a...
Funeral Operations Supervisor (FSO Level 2) in Portree employer: Dignity Funerals
Dignity is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture where collaboration and training are key. As a Regional Sales Manager, you will not only drive meaningful sales in the funeral sector but also have the opportunity to enhance your skills through comprehensive training and coaching initiatives. With a competitive salary and a company car allowance, Dignity ensures that its employees feel valued and empowered to make a positive impact in their communities across the Central Region.
