At a Glance
- Tasks: Support families with empathy and professionalism during difficult times.
- Company: Join Francis Chappell & Sons, a trusted name in funeral services.
- Benefits: Part-time role with competitive salary and commission opportunities.
- Other info: Gain valuable experience in a supportive community-focused environment.
- Why this job: Make a meaningful impact by helping families through significant moments.
- Qualifications: Empathy, organisation skills, and a caring attitude are essential.
The predicted salary is between 17900 - 17900 £ per year.
Location: Francis Chappell & Sons Funeral Directors, Orpington
Job Type: Part-time, permanent - working Wednesday, Thursday & Friday
Salary: £17,900.50 per annum plus commission (OTE: £2-3k per annum)
We're looking for an empathetic and well-organised individual to join our team at Francis Chappell & Sons Funeral Directors as a Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism. Based at our branch in Orpington, you'll take pride in the day-to-day running of the branch, supporting families, ensuring high standards, and building trusted local relationships. To become the arranger of choice in your community, you'll also be trained to provide guidance on Funeral Plans and support with ceremonial duties when required.
Why This Role Matters
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities
This role calls for empathy, confidence, and attention to detail. It's about guiding people through funeral arrangements with care, introducing them to the support we can offer, and ensuring every detail is taken care of. You will be a steady, professional hand when people need it most.
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements - arranging funerals with clarity, compassion and precision, offering all relevant products
- Oversee day-to-day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties
Funeral Service Specialist in Orpington employer: Dignity Funerals
At Francis Chappell & Sons Funeral Directors, we pride ourselves on being an empathetic and supportive employer, dedicated to providing our Funeral Service Specialists with a meaningful role in the community. Our Orpington branch fosters a compassionate work culture where you can grow professionally while making a significant impact in families' lives during their most challenging times. With opportunities for training and development, as well as a competitive salary and commission structure, we ensure that our team members feel valued and supported in their important work.
