At a Glance
- Tasks: Lead a compassionate team in delivering meaningful funeral services and support families during tough times.
- Company: Join Alfred English & Son, a trusted name in the community for respectful funeral care.
- Benefits: Competitive salary, flexible shifts, and opportunities for personal growth and development.
- Other info: Dynamic role with hands-on responsibilities and a chance to mentor others.
- Why this job: Make a real difference in people's lives by providing support and care when it matters most.
- Qualifications: Empathy, reliability, and experience in team leadership are essential.
The predicted salary is between 34840 - 34840 £ per year.
Location: Alfred English & Son Funeral Directors, Walthamstow
Job Type: Full-time, permanent - 40 hours per week
Salary: £34,840.00 per annum
We're looking for a compassionate and reliable individual to join our team at Alfred English & Son Funeral Directors as a Funeral Operations Team Leader (FSO Level 3). This role offers the chance to support families at one of life's most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.
Shift Patterns
This role is based on a rotating shift pattern across our London centres, which includes:
- 4:00 AM - 2:00 PM
- 2:00 PM - 00.00 AM
Flexibility is essential, as the role will involve out-of-hours support.
Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.
The Role
You'll support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you'll help maintain our trusted presence in the community. You'll support your team through training and mentoring, stay up to date with all training requirements for the role and actively be the main point of contact for all Funeral Service Operatives within your branch and team. Conducting regular one to ones, team meetings and supporting the Funeral Director within your branch.
Key Responsibilities:
- Support the Care Centre Manager/Service Delivery Lead and lead with diary coordination
- Oversee the training and mentoring of the Level 1 and Level 2 Funeral Service Operatives in your team
- Carry out one to one's with the Funeral Service Operatives within your team, ensuring consistency and all training and development needs are met
- Participate in an out-of-hours on-call rota (including nights/weekends) to support families including, taking first calls and leading...
Funeral Operations Team Leader in London employer: Dignity Funerals
At Alfred English & Son Funeral Directors, we pride ourselves on being an employer that values compassion and community support. Our team-oriented culture fosters personal growth through ongoing training and mentorship, ensuring that every employee feels empowered to make a meaningful impact in the lives of families during their most challenging times. Located in Walthamstow, we offer a unique opportunity to work in a respectful environment where your contributions are truly valued and appreciated.
