Position: Funeral Operations Manager (known internally as Care Centre Lead)
Location: Walthamstow Care Centre, East London
Job Type: Full-Time, Permanent
Salary: £45,000 per annum
We're looking for an experienced operations leader to manage our Walthamstow Care Centre as Funeral Operations Manager.
Our Care Centre is where we look after people who have died, from the moment they come into our care until the day of their funeral. The team there supports around 900 funerals a year for our funeral homes across North and East London, and we're looking for a calm, organised leader who cares deeply about getting every detail right.
Why This Role Matters
When someone dies, their family trusts us to look after the person they love. The care we give in our Care Centre is a big part of keeping that trust. Your leadership will make sure every person in our care is treated with dignity and respect, and that every funeral happens exactly as the family planned it.
The Role
You'll be responsible for the smooth running of the Care Centre. You'll lead a team of funeral operatives, embalmers and supervisors, plan schedules, vehicles and resources so every funeral runs on time, and keep the site safe, compliant and well organised. You'll work closely with our funeral directors and the teams who arrange funerals with families, and you'll be the senior person on site day to day.
Key Responsibilities: Lead the day-to-day running of the Care Centre, setting the standard for how we care for people who have died
Manage, coach and develop a team of funeral operatives, embalmers and supervisors
Make sure everyone in our care is looked after with dignity and respect, and that every funeral runs on time and as the family wished
Plan staff rotas, vehicles and resources across multiple funeral homes so we always have the right people in the right place
Keep the site safe, compliant and efficient, meeting regulatory, health & safety and company standards
Carry out regular audits and quality checks, and act quickly on what they show
Look after the site's budget, equipment and supplies so the team always has what it needs
Work closely with our funeral directors and arranging teams so families get a joine...
Funeral Operations Manager in London employer: Dignity Funerals
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